AGV Technical Support Engineer (Mandarin and English Speaking)
Hikrobot Europe(Netherlands) B.V. · United Kingdom
Your mission
Key Responsibilities
1. Project Deployment & Commissioning
- Assist with on-site installation, configuration and testing of AGV/AMR systems under the guidance of experienced engineers.
- Support the configuration of navigation maps, charging stations and basic system interfaces.
- Assist with system integration tasks involving customer WMS, MES and ERP systems.
2. Technical Support & Troubleshooting
- Provide remote and on-site technical support to help diagnose hardware, software and network issues.
- Assist in analysing navigation errors, task scheduling issues and system alerts.
- Collaborate with senior engineers and R&D teams to document technical issues and support product improvements.
3. Customer Training & Enablement
- Support the delivery of training sessions for customers and partners on system operation and basic maintenance.
- Assist in preparing and updating user manuals, troubleshooting guides and technical documentation.
4. Operations Monitoring & Optimisation
- Assist in monitoring robot fleet performance, including system uptime, battery status and alert frequency.
- Support senior engineers in analysing operational data and identifying opportunities for improvement.
5. Cross-Functional Collaboration
- Work closely with regional service teams and global R&D to address customer needs.
- Collect and organise customer feedback for internal review and continuous improvement.
- Assist in coordinating with logistics teams and local service partners as required.
6. Travel Requirement
- Willingness to travel approximately 50–60% of the time to support project deployments, commissioning and on-site customer activities.
Your profile
Required Qualifications
- Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation or a related field.
- Basic understanding of robotics, automation or logistics systems. Relevant academic projects or internship experience would be an advantage.
- Strong communication skills, willingness to learn and the ability to work effectively in a team environment.
- Fluent in both English and Mandarin, written and spoken.
Preferred Qualifications
- Familiarity with navigation systems, sensors or basic networking concepts.
- A valid UK driving licence.
Why us?
At HIKROBOT, you'll have the opportunity to gain hands-on experience in AGV/AMR deployment, system integration and technical support while working on real-world customer projects.
You'll collaborate with experienced engineers, regional service teams and global R&D in an international environment, gaining valuable exposure to industrial automation and robotics applications.