Lead Security Officer $21.45/HR
Ekaw Cx · Williamstown, Massachusetts, United States
Lead Officer
General Security Duties
- Perform the duties of a Security Officer in accordance with post orders, company policies, and client requirements.
- Serve as a visible leader in the galleries, setting professional standards and providing guidance to officers on duty.
- Patrol assigned areas on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, and unauthorized persons.
- Protect evidence or the scene of an incident, set up barriers or signage, and provide direction or information as needed.
- Observe and report suspicious activity or incidents to client representatives, management, or public safety authorities.
- Ensure all property removal is conducted within policy and according to client standards.
- Maintain accurate and detailed logs or reports of daily activities and incidents.
- Provide courteous and professional service to all visitors and staff, representing both Securitas and The Clark Art Institute with integrity.
Access Control and Site Security
- Control access to the facility through the admittance process, verifying and assisting visitors with legitimate business needs.
- Monitor entrances and exits to prevent unauthorized access or unlawful activity.
- Manage movement of people and vehicles, including gate operations, vehicle inspections, and parking control.
- Operate remote access devices and monitor entrances using CCTV.
- Address disturbances calmly and professionally, directing individuals to leave the property when necessary.
Control Room Operations
- Learn and proficiently perform all duties of the Control Room Officer.
- Maintain control room workstations and ensure all equipment is properly operational.
- Monitor and manage access control, CCTV systems, and alarm systems; ensure accurate responses, thorough investigations, and documentation of events.
- Safeguard the integrity, accuracy, and confidentiality of all information in accordance with company and client policies.
- Maintain detailed logs of monitored activities and assist management with processing digital viewing requests for evidential or investigative purposes.
Emergency Response
- Respond promptly and appropriately to incidents including fire, medical emergencies, bomb threats, flooding, hazardous materials, elevator emergencies, and severe weather.
- Follow all established site, company, and training procedures for emergency situations.
Leadership, Administrative, and Supervisory Responsibilities (Approximately 25% of Time)
Reporting & Investigations
- Prepare, revise, and submit reports and presentations on investigations, incidents, losses, or policy violations.
- Track and report on Key Performance Indicators (KPIs) and training requirements.
Team Coaching & Development
- Coach and mentor security personnel; meet regularly with officers and document performance.
- Assess officer skills and performance; prepare written evaluations and recommend improvements.
- Inspect posts as scheduled, outlining expectations and responsibilities for subordinates.
- Communicate effectively with team members, management, and the client to ensure operational needs are met.
Training & Onboarding
- Implement and facilitate training in key areas of security operations, including post assignments and event coverage.
- Identify training needs and collaborate with management to develop relevant programs.
- Assist with onboarding new hires, assigning and tracking required training.
Qualifications and Requirements
- Professional appearance and demeanor at all times.
- Confidence in enforcing policies and procedures.
- Mature, responsible, and composed personality.
- Ability to walk, sit, and stand for extended periods.
- Understanding of Securitas policies and procedures at The Clark Art Institute.
- Valid Driver’s Certification.
- Strong customer service and communication skills.
- Proficiency with computers, CCTV systems, and other security technologies.
- Ability to multitask and manage multiple priorities effectively.
- Flexibility to work second and third shifts as needed.
Minimum Hiring Standards
- Must be at least 18 years of age.
- Must have a reliable means of communication (phone or pager).
- Must have a reliable means of transportation.
- Must have the legal right to work in the United States.
- Must be able to speak, read, and write English.
- High School Diploma or GED required.
- Prior security, law enforcement, or supervisory experience preferred.
- Must successfully complete pre-employment screening, including background investigation and drug screening.
Competencies
- Ability to meet and maintain all applicable state, county, and municipal licensing requirements.
- Knowledge of or ability to learn security operations and procedures.
- Strong problem-solving and decision-making abilities.
- Ability to maintain composure under pressure and handle difficult situations effectively.
- Excellent written and verbal communication skills.
- Courteous and professional demeanor with strong interpersonal skills.
- Strong organizational and time management abilities.
- Ability to work independently and as part of a team.
Working Conditions (Physical/Mental Demands)
- Must have the physical and mental capacity to perform all essential job functions.
- Ability to maintain composure when dealing with the public, clients, and emergencies.
- May be exposed to stressful situations and inclement weather.
- Frequent sitting, standing, and walking, including climbing stairs and walking on uneven terrain.
- Occasional reaching, stooping, kneeling, or lifting up to 25 lbs.
- Regular use of computers, communication devices, and security equipment.
- May be required to operate a vehicle in performance of duties.
- May handle confidential or sensitive information.
- Required to adhere to all company safety policies and immediately report unsafe conditions.
Additional Expectations
- Demonstrate flexibility and willingness to assist across shifts as needed.
- Lead by example, maintaining professionalism, integrity, and commitment to client service.
- Carry out all duties in a safe, ethical, and professional manner in accordance with company and client policies.
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