Switchboard Operator
Employer not yet confirmed · Washington, District of Columbia, United States · remote
Position Overview
SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.
Switchboard Operator Duties and Responsibilities
- Answer Incoming Calls - Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
- Research the DOT intranet and/or internet to assist with providing the caller with information
- Clerical Tasks - Record calls daily in spreadsheet
- Research, collect, and verify Switchboard Directory information for customers and DOT personnel
- Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
- Train new staff
Required Experience:
- High school diploma and 2 years of working experience required
- Must have 1 year of experience providing customer service support in a business organization
- Excellent phone skills
- Top-notch communication and listening skills
- Basic computer proficiency
- Experience in a customer service role (preferred)
- Must possess a High School Diploma
- Degree may be substituted with 2 additional years of related experience
- Must be able to obtain a Public Trust Clearance
- U.S. citizenship required