Housing Resource Center (HRC) Program Manager
Covenant House California · Oakland, United States
ORGANIZATION OVERVIEW
Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.
CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.
We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness, and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. CHC’s Housing Resource Centers in Oakland and Hayward provide housing-focused services to transition-age youth experiencing or at risk of homelessness throughout Alameda County.
Covenant House California offers an excellent benefits package, including medical, vision, dental, an EAP program, a 403b retirement account, and a generous vacation package.
POSITION SUMMARY
The Housing Resource Center Program Manager (HRC Manager) manages the day-to-day delivery of CHC’s Transition Age Youth Housing Resource Center (HRC) program in Alameda County. Our bricks and mortar locations are in Oakland and Hayward, but the reach of this role is County wide. Reporting to the Oakland Programs Director, this position supervises HRC staff and coordinates housing prevention, Housing Problem Solving, Coordinated Entry access and assessment, targeted outreach, community referrals, housing education, employment resources, and healthcare linkages. The HRC Manager ensures services are youth-centered, strengths-based, trauma-informed, equitable, and consistent with CHC’s mission, policies, and Alameda County Health Housing and Homelessness Services requirements.
The HRC Manager provides leadership across both HRC locations and as needed throughout the county, supports staff development and retention, monitors service quality and outcomes, and works with the Data Coordinator/CES Matcher and Finance team to maintain accurate records, timely reports, and appropriate use of program funds. This position provides direct service and crisis support as needed while maintaining primary responsibility for program management and supervision.
ESSENTIAL FUNCTIONS
Managerial / Supervisory Duties
· Provide direct supervision, coaching, and performance management to assigned Coordinated Entry Outreach Service Coordinators/Case Managers and work collaboratively to support the Data Coordinator/CES Matcher and the employment specialist that support the HRC program.
· Partner with the Program Director and Human Resources to recruit, interview, hire, onboard, and evaluate staff; address performance concerns and promote a supportive, trauma-informed team environment.
· Conduct regular individual supervision and team meetings, lead case consultation, and support staff safety, professional development, and retention.
· Coordinate staffing, schedules, time off, and timely timesheet review to maintain coverage at both HRC locations during posted drop-in hours, evening and weekend services, appointments, and field-based outreach.
· Monitor caseload distribution and maintain the contract’s 1:50 staffing ratio; identify workload and coverage concerns and recommend adjustments to the Project Director.
· Ensure staff complete required HMIS privacy/security, Coordinated Entry, and Housing Problem Solving training within 30 days; naloxone training within 30 days; other required core training within 60 days; and at least 16 hours of ongoing training annually.
Program Management and Housing Services
· Oversee coordinated delivery of all eight HRC service categories and ensure services are accessible to eligible transition-age youth from throughout Alameda County, including youth unable to visit an HRC in person.
· Implement program ramp-up, hiring, and service delivery plans with the Program Director; develop and maintain procedures for referrals, participant and staff safety, and complaints and grievances.
· Ensure Housing Problem Solving conversations are offered before other Coordinated Entry interventions and continue alongside Coordinated Entry activities to identify safe housing resolutions, including housing search, reunification, mediation, relocation, and eligible flexible assistance.
· Oversee eligibility screening, Housing Support Plans, Crisis and Housing Needs Assessments, documentation collection, queue management, and timely follow-through on interim and permanent housing matches in accordance with County protocols.
· Ensure eligible clients receive housing assessments within 45 days of initial engagement; maintain at least monthly participant contact and Current Living Situation updates, and oversee reassessments and updates when circumstances change.
· Coordinate homelessness prevention services, including screening, housing stabilization plans completed before financial assistance, landlord communication, case management, and referrals. Support implementation of the County’s standardized prevention assessment and coordination with the Prevention HUB.
· Coordinate scheduled weekly field-based outreach throughout Alameda County, prioritizing youth facing access barriers, high needs, pending housing matches, or extended time on housing queues; maintain current contact information and coordinate with other outreach teams.
· Ensure at least one housing-related workshop or training is provided weekly at each HRC location; maintain monthly schedules and attendance records covering topics such as tenant rights, rental applications, financial literacy, roommate relationships, health, education, and employment.
· Coordinate warm handoffs and follow-up for benefits, legal assistance, education, employment and workforce programs, healthcare, behavioral health, substance use treatment, and other services that support housing stability.
· Ensure staff can connect eligible youth to Enhanced Care Management, Housing Community Supports, Medi-Cal/HealthPAC enrollment and renewal, youth-specific healthcare and behavioral health pathways, and harm reduction resources.
· Provide direct service, crisis de-escalation, and backup support when needed; address participant concerns and grievances, document incidents, and escalate safety and service issues to the Project Director.
Data Quality Reporting and Financial Oversight
· Work with the Data Coordinator/CES Matcher to ensure accurate, timely HMIS documentation of enrollment, assessments, services, financial assistance, contacts, status changes, queues, and exits; protect participant confidentiality and follow agency and County privacy requirements.
· Ensure data is also put into CHC’s ETO database in compliance with our policy and practices in the CHC Data Integrity Plan.
· Monitor contract data standards, including at least 90% same-day entry and no more than 5% null values; review records and reports, resolve discrepancies, and implement corrective action with staff.
· Track service volume and progress toward the minimum of 600 TAY households served annually and the target of 765; monitor housing resolutions, housing connections, prevention