Head of Safety
General Intuition · New York City, NY · onsite
You will own end-to-end safety and compliance across content safety, user data, and platform transparency. You will improve moderation accuracy, automation, and cost efficiency; define safety metrics and dashboards; build and evaluate detection systems; assess risk and cost trade-offs; translate regulations into practical guidance; lead compliance product work; and develop the safety function.
Responsibilities- Own the end-to-end safety and compliance function across content safety, user data, and platform transparency
- Reduce manual moderation through improved automation, accuracy, and cost efficiency
- Define safety metrics and build dashboards for queue volume, review time, appeals, reversals, costs, and escalation latency
- Build and evaluate detection systems using test sets, precision, recall, and calibrated thresholds
- Run evaluations to measure the impact of changes to detection and review systems
- Assess the risk, cost, and alternatives for policies, tools, vendors, and review processes
- Track relevant regulations and translate them into actionable compliance guidance
- Maintain a current map of product compliance obligations, gaps, and remediation costs
- Drive product roadmap work toward automated, holistic compliance
- Develop safety operations teammates and hire when justified
- Define internal safety principles and external user-safety positioning
- Bring research on risk exposure to leadership for deliberate safety investment decisions
Requirements- Experience leading trust and safety, content policy, or product compliance at a consumer platform
- Experience with user-generated content at scale
- Track record of automating manual review through classifiers, tooling, vendor systems, or policy design
- SQL
- Python
- Ability to build evaluation harnesses and script workflows
- Knowledge of classifier and LLM-based review capabilities and failure modes
- Ability to evaluate vendor claims
- Knowledge of GDPR, the EU Digital Services Act, UK online safety legislation, investigatory powers legislation, cyberbullying rules, and minor-protection rules
Benefits- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Fertility benefits
- Parental benefits
- Generous PTO
- Daily meals
- Wellness benefits
- Commuter benefits
- Learning and development stipend
- Equity