Digital Technology Enterprise Delivery Lead – North America
Sanofi · Toronto, ON, Canada · onsite
Reference No. R2875231
Position Title: Digital Technology Enterprise Delivery Lead – North America
Department: Tech Enterprise Delivery NAM
Location: Toronto, ON - Hybrid - 3 days per week onsite - required.
About the Job
Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
1. Enterprise Technology Delivery & Orchestration
- Lead and orchestrate end-to-end execution of Digital Technology delivery across assigned NAM Canada markets, translating business priorities into integrated technology outcomes.
- Serve as the primary integration point across Product, Service, Infrastructure, Workplace, Security, and Digital Business teams to ensure coherent delivery against market needs.
- Identify and proactively manage cross-functional dependencies, delivery risks, and escalation paths to protect business-critical technology outcomes.
- Drive accountability for technology readiness in support of major business events, site changes, and strategic transitions across Canada.
2. Business Partnership & Strategic Alignment
- Act as the trusted Digital Technology partner to senior business leaders, GBUs, Global Functions, and market stakeholders across Canada.
- Build and sustain strong relationships with Digital Business teams, translating business strategy and priorities into clear technology demand and delivery commitments.
- Represent NAM Enterprise Delivery with senior stakeholders, including executive-level reporting on portfolio status, service performance, and risk posture.
- Manage expectations and provide consistent, structured communication on technology delivery progress, milestones, and outcomes.
3. Portfolio, Demand & Delivery Governance
- Support governance of the NAM Digital Technology portfolio — providing visibility into business demand, delivery commitments, dependencies, resource requirements, risks, and expected outcomes.
- Maintain a structured demand pipeline and ensure alignment between business requests and available Digital Technology capacity.
- Support investment prioritization, project intake, and delivery sequencing decisions in coordination with NAM and global stakeholders.
- Track and report portfolio health, escalate delivery risks proactively, and maintain governance artifacts in line with TED standards.
4. Technology Service Performance & Employee Experience
- Monitor health and performance of Digital Technology products and services impacting assigned NAM markets; drive resolution of service issues and chronic performance gaps.
- Champion the end-to-end employee technology experience, partnering with DEX, Service Desk, and Workplace teams to identify friction and drive measurable improvement.
- Leverage data, user feedback, and XLA/DEX metrics to surface insights and prioritize experience improvements.
- Ensure service transitions, product launches, and technology changes are managed with business readiness and user adoption in mind.
5. Strategic Programs, M&A & Business Continuity
- Provide Enterprise Delivery leadership for high-impact business and technology initiatives — including M&A integration, site expansions, business unit transformations, and large-scale technology deployments across Canada.
- Identify, assess, and manage technology risks with respect to business continuity and operational resilience across assigned markets.
- Coordinate with risk, security, and infrastructure teams to ensure NAM Canada technology environments meet resilience, compliance, and regulatory requirements.
- Lead or support crisis and major incident response for technology events impacting NAM Canada business operations.
6. Strategic Partner & Vendor Management
- Partner with internal service owners and strategic external providers to ensure technology delivery and operational commitments consistently meet NAM business expectations.
- Monitor partner performance against SLAs and contractual commitments; escalate issues and drive corrective action plans where required.
- Support vendor governance activities including performance reviews, contract renewals, and partner development initiatives relevant to NAM Canada.
About You
Required Qualifications:
- BS - Technology, Computer Science, Business, or a related discipline required; advanced degree or relevant professional certifications are advantageous.
- 6+ years of progressive experience in enterprise technology delivery, technology operations, Digital Workplace, product/service delivery, transformation, program management, or related technology disciplines.
- Organization complexity: Demonstrated experience operating within a large, complex, highly matrixed, and preferably global organization.
- Delivery leadership: Proven track record orchestrating complex technology initiatives involving multiple products, services, teams, vendors, and business stakeholders.
- Stakeholder influence: Demonstrated ability to influence senior business and technology stakeholders without direct authority.
- Geographic scope: Experience managing technology delivery across multiple locations, business units, or geographies.
- Service & delivery frameworks: Working knowledge of Agile, product, program/project, and service management delivery models (ITIL or equivalent beneficial).
- Partner management: Experience partnering with external technology service providers and managed-service organizations.
- Languages: Professional proficiency in both English and French is strongly preferred, given responsibility for supporting both English- and French-speaking stakeholders across Canada.
Preferred Qualifications:
- Experience supporting major business transformation, M&A, workplace transformation, or large-scale technology deployment.
- Familiarity with Digital Employee Experience (DEX), Experience-Level Agreements (XLAs), and modern service performance frameworks.
- Experience in a regulated industry (pharmaceutical, life sciences, or equivalent GxP-aware environment).
Core Competencies:
- Enterprise Technology Delivery & Orchestration
- Business & Digital Acumen
- Executive Stakeholder Management
- Customer & Employee Experience (DEX / XLA)
- Portfolio & Demand Management
- Operational Excellence & Continuous Improvement
- Risk, Resilience & Business Continuity
- Cross-Functional & Matrix Leadership
- Executive Communication & Influence
- Data-Driven Decision Making
- Agile & Adaptive Delivery
- Artificial Intelligence & Emerging Technology Awareness
Why Choose Us?
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs.
This position is for a new vacant role that is now open for applications.
AI Usage
"Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support d