Breast Health Center Scheduling Specialist
Employer not yet confirmed · Saint Paul, Minnesota, United States
To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology, and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.
MINIMUM QUALIFICATIONS:
- Education, Experience or Equivalent Combination:
- 4 years’ experience in a direct customer/patient service position and computer/data entry required, and 2 years’ experience with patient scheduling in a customer support related role.
- Licensure/ Registration/ Certification:
- None
- Knowledge, Skills, and Abilities:
- Excellent communication and interpersonal skills
- Ability to write, read, and speak English clearly.
- Ability to deliver an exceptional customer experience to both internal and external customers.
- Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.
- Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.
- Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.
- Strong organizational skills and ability to function both as a team member and autonomously.
PREFERRED QUALIFICATIONS:
- Education, Experience or Equivalent Combination:
- 2 years’ experience in healthcare setting.
- Licensure/ Registration/ Certification:
- None
- Knowledge, Skills, and Abilities:
- EPIC medical records experience or healthcare related computer programs.
- Competency in medical/surgical terminology
- Ability to schedule radiologic appointments.
- Demonstrates ability to communicate effectively in a personable and professional manner