After Sales Service Specialist
TEXAS PIPE AND SUPPLY COMPANY · Hammond, IN 46320
Position Summary
The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.
Essential Responsibilies
- Dedicated support to answer or coordinate responses for all requests from the assigned customers.
- Ensure high levels of customer satisfaction through excellent sales service.
- Become familiar and stay knowledgeable on our inventory.
- Comply with inventory control procedures and RMA’s.
- Enter Quotes and Order, and order verification.
- Expedite orders and incoming PO’s and Sales orders.
- Advise sales of any changes on incoming PO’s and Sales orders
- Update Sales orders with any changes to customer information
- Other sales/expediting duties as assigned by manager.