Warehouse Quality Control
jd · USA-Texas-Houston, United States
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Key Responsibilities- Quality Monitoring & AuditingDevelop and execute quality inspection and auditing procedures across warehouse operations.Monitor inbound receiving accuracy, outbound order accuracy, inventory discrepancies, and operational compliance.Identify recurring quality issues and recommend preventive measures.
- Root Cause Analysis & Process ImprovementIndependently investigate quality incidents, inventory discrepancies, and operational errors.Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA).Partner with warehouse management to optimize standard operating procedures (SOPs) and reduce operational errors.
- Data Analysis & Quality ReportingEstablish and monitor quality KPIs, including order accuracy, inventory accuracy, defect rates, and error trends.Analyze operational data using advanced Excel and other analytical tools.Prepare weekly and monthly quality performance reports and present findings to warehouse leadership.
- Cross-Functional CollaborationWork closely with inbound, outbound, inventory control, and operations management teams to address quality concerns.Coordinate corrective action plans, track progress, and evaluate effectiveness.Provide quality-related training and guidance to warehouse associates and team leaders.
- Quality Standards & ComplianceEnsure warehouse operations comply with established company quality standards and procedures.Maintain accurate quality documentation, audit records, and improvement tracking.Support internal audits, operational assessments, and continuous improvement initiatives.
Minimum Qualifications- Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management, or a related field.
- 3–5+ years of relevant experience in warehouse quality control, quality assurance, inventory control, or logistics operations.
- Strong understanding of warehouse operations, including inbound, outbound, inventory management, and fulfillment processes.
- Proven experience conducting root cause analysis and implementing measurable process improvements.
- Advanced Excel proficiency, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, data analysis, and reporting.
- Experience working with Warehouse Management Systems (WMS) and operational performance data.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to independently manage quality improvement projects and collaborate across multiple departments.
- Experience developing, implementing, and maintaining SOPs and quality control procedures.
Preferred Qualifications- Experience in a high-volume fulfillment center, e-commerce warehouse, or third-party logistics (3PL) environment.
- Familiarity with Lean Six Sigma, 5 Whys, Fishbone Diagrams, and other continuous improvement methodologies.
- Lean Six Sigma Green Belt or relevant quality management certification.
- Experience with Power BI, SQL, Python, or other business intelligence and data analysis tools.
- Experience leading cross-functional quality improvement initiatives.
- Bilingual proficiency in English and Mandarin is a plus.
Key Performance ExpectationsThe successful candidate should be able to:
- Independently identify and investigate operational quality issues.
- Develop data-driven improvement plans that reduce errors and operational losses.
- Improve inventory accuracy, order accuracy, and compliance with quality procedures.
- Establish measurable quality KPIs and maintain reliable reporting.
- Drive corrective actions through collaboration with warehouse leadership and operational teams.
- Demonstrate measurable improvements in warehouse quality performance over time.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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