Customer Programs & Products Manager_UIL
Iberdrola Group · United States, Connecticut, Orange
Job Title: Manager - Customer Program & Products Management
Location: Orange, CT
Reports to: Manager, C&I Conservation & Load Management
Work Type: Office (5 days onsite)
The salary range for this position is based on experience level ranging from $106,000 to $132,500 plus up to 16% bonus
What We Offer:
Competitive benefits and growth opportunities
Generous performance‑based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career advancement pathways
For more information please visit: Benefits - Avangrid
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KEY RESPONSIBILITIES:
- Existing Programs/Products Offerings - responsible for achieving growth, savings and profitability targets for existing program and product offerings through management activities which include:
• Developing and implementing comprehensive program/product plans through collaboration with key stakeholders.
• Responsibility for budget development, monitoring and variance reporting.
• Provide direction and guidance on tasks performed and completed by program/product support personnel including the Energy Specialists and Administrators
• Oversight of all aspects of vendor related services including initiating and advancing the procurement process, managing vendor activities, reporting, and budgeting.
• Ensuring processes are efficient while meeting quality assurance standards and complying with regulatory requirements.
• Delivery of outstanding customer service by ensuring programs meet customer expectations and issues are resolved in a timely manner.
• Required internal and external reporting.
• Calculate and document anticipated energy savings and incentives—calculate anticipated energy savings from proposed projects using the approved program savings document and other reasonable technical evaluation techniques. Determine incentive amounts within program rules. Document and track all participation progress including energy savings calculations and incentive amounts within the approved program tracking platform.
- Developing and supporting marketing, promotional, and outbound business development strategies to increase customer awareness and adoption of program offerings. This includes identifying and targeting high-potential customers, conducting proactive outreach and prospecting activities, building relationships with key decision-makers, supporting direct calling campaigns, coordinating customer engagement efforts, and leveraging market intelligence to generate new opportunities and expand participation across the portfolio.
- New Programs/Products Offerings – responsible for the development and implementation of new and innovative offerings that meet customer needs while providing opportunities for AVANGRID. This is accomplished through:
• Developing detailed and comprehensive proposals for recommended offerings through a knowledge of energy, energy efficiency, and equipment technologies and understanding of customer needs.
• Implementation of approved new offerings to achieve critical success factors.
• Provide direction and guidance on tasks performed and completed by program/product support personnel.
- Serve as company liaison for program/product initiatives with utility regulators, municipal leaders, industry peers, equipment manufacturers and trade allies to advance initiatives for the benefit of AVANGRID and customers. This involves active participation in industry/regulatory technical and policy working groups and presenting at municipal and industry workshops and/or conferences.
- Responsible for timely and successful resolution of customer issues related to program and product offerings through collaboration with key internal and external stakeholders.
- Proactively manage relationships and work collaboratively with the electric & gas sales and products group, conservation and load management, key account and economic development teams to support achievement of AVANGRID and regulatory targets in these business areas.
- Identify and initiate process improvement through research, planning, change management and training activities to gain efficiencies which increase customer satisfaction, reduce costs and increase profitability.
JOB REQUIRIEMENTS:
Education & Experience Required:
- Bachelor’s degree in engineering, business or a related field of study and a minimum of five to eight years of relevant experience. An equivalent combination of education and experience may be considered.
- Bachelor’s Degree in an engineering discipline from an ABET (or equivalent) accredited university/college and 2-5 years of related experience in commercial building construction and systems, HVAC, energy engineering, electrical controls and circuitry and energy management systems is preferred but not required.
- Candidate is a Certified Energy Manager, LEED AP, or Certified Lighting Efficiency Professional is preferred but not required.
- Experience managing energy efficiency programs, products, or projects preferred.
- Electric & gas utility industry knowledge is preferred.
- Utility tariff & rate knowledge is preferred but not required.
- Knowledge in the areas of utility related electric & gas technologies and end use customer equipment is preferred (i.e. utility and customer lighting, HVAC equipment, distributed generation, etc.).
- Knowledge in the areas of energy markets structures, state and federal energy law as and local regulations is preferred but not required.
Skills/Abilities:
- Results oriented with strong critical and creative thinking, decision-making and problem-solving skills.
- Strong computer skills (Microsoft Office, SAP, Excel, etc.)
- Attention to detail with strong analytical and negotiating skills.
- Excellent communicating and influencing skills with the ability to:
• Present complex, technical topics to internal and external audiences of various sizes and knowledge levels
• Writes proposals, reports, and other documents in a clear and concise manner to advance program initiatives from a business and regulatory perspective
• Read and interpret tariffs, regulatory orders, federal/local regulations, and reports
- Strong cross functional team skills, desire to serve co-workers and provide customers with excellent service
- Proven ability to work independently and at all levels of the organization.
- Experience developing Strategic Energy Management plans for commercial and industrial customers preferred
- Proven ability to generate new business opportunities through strategic marketing, outbound customer engagement, relationship development, and targeted prospecting efforts.
Company:
UIL HOLDINGS CORPORATION
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will