Customer Support Rep - Reseller Onboarding - Bilingual in Spanish
Ingram Micro · Doral, Florida, United States · hybrid
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Salary - $25 per hour
Position Summary
Hybrid Work Schedule: This position follows a hybrid work model, with 3 days onsite and 2 days remote (work from home).
The Customer Onboarding Specialist serves as the primary point of coordination for reseller onboarding and account setup activities, ensuring new and existing customers become operational efficiently and in compliance with company requirements.
This role partners closely with Compliance, Credit, Sales, Operations, and Customer Support teams to deliver a seamless onboarding experience, support customer inquiries, and drive timely account activation while maintaining a high level of customer satisfaction.
What You'll Do- Manage the end-to-end reseller onboarding and account activation process, ensuring timely and accurate account setup
- Coordinate onboarding activities across Compliance, Credit, Sales, Operations, and Customer Support teams to support successful customer onboarding
- Serve as the initial point of contact for customer inquiries, providing information regarding company products, services, and onboarding requirements
- Support customers throughout the onboarding journey, from initial request through account approval and activation
- Review, validate, and maintain customer information within internal systems and databases to ensure accuracy and completeness
- Collaborate with internal stakeholders to facilitate customer screening, approval, and account setup activities
- Route customers to appropriate internal teams, including Sales, Billing, Technical Support, and Operations, as needed
- Document customer inquiries, issues, and feedback while identifying trends and opportunities for service improvement
- Facilitate escalations when necessary and ensure customer issues are resolved efficiently
- Identify and recommend process improvements that enhance onboarding efficiency, customer experience, and operational effectiveness
What You Bring to the Role- Bachelor’s degree in Business Administration, Information Systems, Operations Management, Computer Science, or a related field, or equivalent professional experience
- Fluency in English and Spanish (written and verbal) required
- Minimum of 1 year of customer service, onboarding, account administration, or related experience
- Experience working cross-functionally with teams such as Compliance, Credit, Sales, Operations, and Customer Support
- Strong customer service and relationship management skills
- Ability to manage multiple priorities while maintaining attention to detail and accuracy
- Strong organizational, problem-solving, and communication skills
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
- Experience using business systems, databases, CRM platforms, or customer management tools preferred
- Ability to work independently while collaborating effectively with cross-functional teams
- Continuous improvement mindset with a focus on delivering an exceptional customer onboarding experience
The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.