BM Caterers - Food Service Manager
WSH Group · London, United Kingdom
Food Service Manager – BM Caterers
Location: London W1F Salary: Competitive Contract: Full time, Permanent
Take the next step in your hospitality leadership career
We’re looking for an experienced Food Service Manger to support the day-to-day running of one of our catering operations and help deliver outstanding food, service and team performance.
This is a great opportunity for someone who combines strong people skills with commercial awareness and a real passion for hospitality.
What you’ll be doing
- Manage and monitor all areas of service and standards
- Plan for service improvements in all areas.
- Attend bm craft development opportunities: BIG Forums, etc.
- Ensure bm concepts and Innovations are implemented and marketed effectively within the business
- Ensure all team HOD’s are aware of required standards and current achievement status
- Communicate regularly with all team members to ensure clear goals are set, feedback sought and ideas shared
- Ensure development of individuals & team is achieved through appraisals, day to day supervision and performance management
- Ensure budgetary targets are achieved, ensuring any controls are in place and monitored.
- Liaise with the client and customers to ensure maximum customer satisfaction
- Ensure efficient and hygienic working practices are consistent in all areas
What we’re looking for
- A proactive team leader and develop a customer focused team with all actions orientated towards customer satisfaction.
- Calm, confident, decisive, organised.
- Team & Customer engagement are key in this role so we are looking for a real people person.
- Displays a high level of attention to detail, consistently in line with bm standards of personal presentation.
- Able to remain professional in all situations.
- Able to initiate, implement and drive forward new ideas.
- Strong, effective oral and written communication skills; articulate and able to communicate credibly across all levels.
- Able to motivate others to deliver to the highest level of their ability.
- Experienced negotiator with strong commercial skills.
- Capable of strategic thinking and planning, delivery and direction.
Excellent customer care skills; able to build successful, long term business relationships with both internal stakeholders and with clients.
Why join BM Caterers?
- An annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Apprenticeship and career development opportunities
- Freedom Friday - a paid day off to volunteer at a charity of your choice
- Free lunch on shift
- Discounts and cashback at a wide range of retail and leisure outlets
- Cycle-to-work scheme
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave
- Paid leave for fertility treatment
- Grandparent leave
- Extra paid day off for your wedding or commitment day
- Pension and life assurance
Ready to join us?
Join us and find your happy career in a happy place.
At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.