Manager - Rehabilitation Services
NMC Healthcare · Abu Dhabi, UAE
To undertake duties of Manager, Outpatient Rehabilitation Services by providing direction, instructions guidance and leadership to Physiotherapists, Occupational Therapists and Speech therapists for the purpose of achieving department goals. In collaboration with the Senior Manager of Rehabilitation services, conduct Performance Appraisals and training sessions as per schedule.
2.2 To be professionally and legally responsible and accountable for the overall function of Outpatient Rehabilitation Services. Maintain efficient and effective departmental operations while requiring compliance with all local regulatory laws, standards and protocols. Demonstrate competency in leadership skills, work and service. Providing staff with the leadership that they need and to manage all teams who collaborate together to rehabilitate patients.
2.3 Leading and managing a therapy team to provide evidence based, clinical care as per established standards of care. To provide specialist Occupational Therapy / Physiotherapy / Speech and Language services as defined by the Department of Health, Abu Dhabi (DOH), Scope of Practice for the registered Occupational Therapist / Physiotherapist and NMCRH-KC Policies and Procedures. Provide this service with a caseload of complex cases as an autonomous practitioner, demonstrating high-level problem solving and clinical reasoning skills, and independence in judgement.
3.1 To lead and manage the team including assisting in the management of recruitment, supervision, appraisal, personal/career development, absenteeism and competencies
3.2 Ensure that the team completes required documentation, including client records, service reports and administrative paperwork thoroughly and in a timely manner
3.3 Provide training and professional development to the rehabilitation team on all procedures regarding the delivery of service
3.4 Ensure an effective and efficient service by monitoring referrals, Insurance requests, approvals, initial assessments, interventions, discharges, record keeping, clinical reasoning and decision making
3.5 Provide accurate and timely information, statistics and insurance or other third party reports as necessary. Use this information to monitor service provision and improve service delivery. To contribute to the processes monitoring the service by the timely submission of feedback on the achievement of the team’s objectives
3.6 In collaboration with the Senior Manager – Rehabilitation Services, ensure an effective appraisal system is maintained in which each staff member’s performance is reviewed as stipulated by HR policies, supporting and authorizing opportunities for training
3.7 To look at potential areas for expansion of service, including acquiring new outpatient departments
3.8 To coordinate delivery of care with the multi-disciplinary team
3.9 To direct development of rehabilitation services policies and practices and ensure alignment with the general practices of the facility and regulatory body
3.10 Continuously review departmental operational processes, policies and guidelines in the department with a view of ensuring efficiency and effectiveness with particular emphasis on benchmarking against contemporary best practices
3.11 Estimate needs for facilities, supplies and equipment
3.12 Develop Key Performance Indicators; ensure that the management is able to monitor service delivery within the department against these indicators
3.13 Liaise with a range of individuals, internal and external to the facility, to ensure effective service delivery
3.14 To manage inventory levels within the department, through delegation to designated staff
3.15 To prepare budget estimates in collaboration with the Senior Manager and the Director of Rehabilitation
3.16 To appropriately respond to adverse incidents within the rehabilitation services department by filing the occurrence variance report, in line with the facility policies and procedures
3.17 To participate in the recruitment of rehabilitation personnel as appropriate
3.18 To Communicate regularly with the Senior Manager and Director of Rehabilitation Services and provide input and updates related to the rehabilitation services department
3.19 Participate in the organization’s quality improvement and safety activities
3.20 Manage conflict across a range of situations, including the resolution of informal and formal complaints, which may involve diffusion of hostility and aggression including staff and patients
3.21 Ensure that all staff are aware of, and comply with, relevant health and safety legislation, ensuring that health, safety and security standards are met in the department at all times. To undertake risk assessments and implement action to reduce risk
3.22 Update the monthly schedules accordingly
3.23 Provide weekly updates to Senior Manager and Director of Rehabilitation Services
3.24 Manage inventories and stock, including keeping detailed records of inventory use and requirements
3.25 Ensure that all equipment is in working order; PPMs are done according to the scheduled dates and report all malfunctioning equipment to Biomed
3.26 In collaboration with the Senior Manager – Rehabilitation Services, motivate the Rehabilitation Team and organize team building activities
3.27 Lead by setting a good example
Clinical / Professional Responsibilities
4.1 To lead, organize and manage the delivery of the outpatient rehabilitation services
4.2 To ensure that work practice and scheduling delivers the most effective and efficient deployment of staff and other resources and are changed systematically in light of changes in the volume or mix of cases referred to the department
4.3 To engage with key stakeholders on clinical matters to ensure that the volume and case mix is consistent with core standards and service agreements
4.4 To remain current with new technologies and service development areas and act as highly specialist clinical resource for rehabilitation
4.5 Direct the team to maintain patient documentation, records and accurate statistical information to reflect care provided and meet professional standards
4.6 Communicate and make recommendations to all relevant disciplines of staff to ensure effective delivery of care and promote multidisciplinary team working
4.7 To supervise effective delegation of caseload as per individual capabilities
4.8 Provide consultation within their expertise and determine when patients/clients need to be referred to another healthcare professional
4.9 Provide a comprehensive assessment/examination, analyze and provide a clinical diagnosis for individual patients to determine their need for physiotherapy/occupational therapy intervention within the specialist area
4.10 Hold regular rehabilitation team meetings
4.11 Develop and update clinical knowledge and skills to ensure delivery of evidence-based care. Keep abreast of new developments in rehabilitation and healthcare
4.12 In consultation with the Senior Manager – Rehabilitation Services, investigate incident reports and ensure all action plans are implemented. Ensure Reports are disseminated, acted on and those actions reported
4.13 To prioritize and manage the clinical and non-clinical responsibilities, of the post on a daily basis and to assist the rehabilitation team in prioritizing, and managing clinical and non-clinical responsibilities
5. Research / Training / Development
5.1 Participate in the Personal Development and Performance Review system to promote personal and service developments
5.2 Enhance the quality and flexibility of staff within the rehabilitation service by continually monitoring and identifying training and development needs and by developing educational programs to meet these needs in a cost-effective manner
5.3 Ensure orientation and training provision through delegation to the team
5.4 Plan, coordinate along with the rehabilitation team, CPD program for outpatient staff
6. Health, Safety and Security:
6.1 Comply with all OSH and infection