Full-time Assistant Shift Lead (CA87 389 Queen)
Miniso Canada · Toronto, Canada
Job description
We are looking for a Full-time Assistant Shift Lead to join us in our 389 Queen location.
Address: 389 Queen St W, Toronto, ON M5V 2A5
Responsibilities:
- Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits
- Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard
- Carry keys and alarm codes; perform standardized opening and closing procedures
- Train, develop, and coach team members; ensure accountability and compliance of all members
- Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety
- Manage teams of up to 4 people at a time; delegate tasks and breaks
- Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties
- Act as a Store Manager when in lieu of a Store Manager on shift
- Oversee store cleanliness and maintenance as per company standard.
- Collaborate with management to organize and set up store promotions.
- Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.
- And any other duties as assigned
Qualifications:
- Minimum of High School Graduate
- Eligible to work in Canada
- Flexible work hours and times
- Skills & Experience Required:
- Exceptional customer service skills
- Self-driven and motivated
- Energized and outgoing
- Proactive and organized
- Excellent communications and interpersonal skills
- Team player
- Experience in Retail stores is an asset