Daybridge Partial Hospitalization Coordinator
Employer not yet confirmed · Saint Paul, Minnesota, United States
HealthPartners is looking to hire a DayBridge Partial Hospitalization Coordinator to join our Regions Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The purposes of this position are to: provide front-desk reception, patient scheduling, referral and authorization coordination, registration, medical records support, and other administrative services for the designated program area.
This position serves as a key resource for patients, program staff, and providers regarding insurance coverage and benefits, referral and authorization requirements, coordination of benefits, and preferred provider networks. The role requires a high degree of professionalism, organization, confidentiality, and customer service, with frequent interaction with adult patients, families, providers, and internal and external customers.
Major Job Duties and Tasks:
- Provide immediate attention to inquiries in person at the front desk as clients arrive and provide immediate attention to answering telephone promptly and professionally.
- Patient Scheduling, Registration, Referrals and Authorizations.
- Medical records responsibilities.
- Administrative and miscellaneous duties.
Work Schedule:
Monday through Friday 8:00am to 4:30pm
Required Qualifications:
Education, Experience or Equivalent Combination:
- High school diploma or equivalent
Meets one of the following:
- Graduate from a formal training program in medical reception, an equivalent program, or a customer service program.
- Two years of experience as a medical receptionist.
- Two years of experience in a customer service position.
- Two years of experience in medical insurance or patient billing.
Knowledge, Skills, and Abilities:
- Basic computer and keyboard proficiency.
- Demonstrated customer service skills.
- Effective verbal and written communication skills.
- Ability to communicate effectively by telephone and in person.
- Ability to handle confidential information with discretion.
- Strong accuracy and attention to detail.
- Ability to work collaboratively with coworkers, providers, patients, and other customers.
- Ability to organize work effectively under pressure.
- Ability to manage multiple priorities and interruptions.
- Knowledge of medical terminology.
- Exceptional internal and external customer service skills.
- Ability to systematically and skillfully respond to telephone calls and customer requests.
- Ability to understand and read English.
- Ability to communicate effectively in written English using correct grammar and legible handwriting.
Preferred Qualifications:
- Experience with Epic registration and scheduling.
- Experience with medical insurance and prior authorizations.
- Experience working in a mental health setting.