MV Support Engineer Intern - Germany
Hikrobot Europe(Germany) B.V. · Hikrobot Europe B.V. Germany
Your mission
- Assist the sales team with project feasibility assessments, product functionality testing, solution evaluations, and customer requirement discussions.
- Respond to technical inquiries during customer testing and assist in troubleshooting hardware and software issues related to machine vision products.
- Support cross-functional communication and collaboration, ensuring timely feedback of product and technical requirements to the headquarters team.
- Assist with customer after-sales RMA (Return Merchandise Authorization) processes, including quality issue investigation, traceability, and related communication.
- Support technical training and knowledge sharing for international colleagues and customers by preparing technical guides, FAQs, instructional videos, and other support materials.
- Provide technical support for exhibitions and trade shows, including equipment coordination, device setup, debugging, and on-site assistance.
Your profile
- Currently pursuing a bachelor's degree or higher in Automation, Mechatronics, Optoelectronics, or another relevant engineering or technical discipline, with availability for an internship of at least 5 months.
- Basic knowledge of optics and electrical engineering, with proficiency in at least one programming language.
- Strong learning ability, technical curiosity, and analytical problem-solving skills.
- Good organizational, communication, and teamwork skills.
- Native-level Chinese proficiency, good written and spoken English, and professional working proficiency in German.