Event Coordinator - VIP Operations, UK Touring
Live Nation Entertainment · Farringdon, London, United Kingdom · onsite
Job Summary:
Company: Live Nation
Department: VIP Operations – UK Touring
Location: Farringdon, London and occasional requirement onsite at shows
Reports to: Ticketing Director - VIP Operations, UK Touring
Working Hours: Full time
Job Type: Permanent
Role Description
The Event Coordinator provides administrative and coordination support across Live Nation’s VIP Operations department, assisting with the planning, organisation and delivery of VIP experiences across the UK touring portfolio.
Working closely with the Ticketing Director and colleagues across the department, the role supports a broad range of activities, including ticketing administration, tour coordination, event advancement, reporting and general operational support. The role helps ensure that information is accurately maintained and communicated, deadlines are monitored, and administrative requirements are completed efficiently across multiple tours simultaneously.
As a flexible, cross-functional role within a newly established department, the Event Coordinator will contribute to the effective day-to-day running of the team, supporting different functions as required and helping to establish consistent processes and ways of working.
By providing reliable administrative support and maintaining strong lines of communication with stakeholders, the role helps enable the efficient delivery of high-quality VIP experiences throughout Live Nation’s UK touring portfolio.
What it’s like to work in the Team
The VIP Operations department is a new venture within Live Nation Concerts, offering the opportunity to contribute directly to the development and success of the team.
Working as part of a lean and high-performing group, you will collaborate with colleagues who bring extensive experience from across the industry, and who all share a genuine passion for music and live entertainment.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals, and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade machines in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
Competencies / Skills / Knowledge / Experience
- Experience in an administrative or coordination role, ideally within, live music, ticketing, touring, festivals or the wider entertainment industry.
- Proficiency in Microsoft Excel; numerically minded with the ability to maintain ticketing trackers, manipulate data and produce accurate reports.
- Ability and willingness to support a range of departmental functions, including ticketing administration, touring operations, project coordination as well as general business support.
- Strong organisational and administrative skills, with the ability to manage multiple tasks and competing priorities.
- Excellent attention to detail and a commitment to maintaining accurate records, documentation and departmental information.
- Willingness to learn how to support VIP ticket builds, package configuration, allocations and on-sale preparations across multiple tours and venues.
- Ability to gather, organise and present information clearly to support departmental decision-making and operational delivery.
- Understanding of the importance of confidentiality, accurate record-keeping and adherence to internal processes.
- Strong administrative problem-solving skills, with the ability to identify discrepancies, resolve routine queries and escalate issues appropriately.
- Experience managing shared documents, databases, inboxes or other systems used to coordinate departmental activity.
- Ability to adapt to changing requirements and provide flexible support across different teams and projects.
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Proactive: Anticipates administrative needs, takes ownership of assigned tasks and follows up on outstanding actions without requiring constant direction.
- Collaborative: Works constructively with colleagues across the department, providing support where needed and contributing to shared objectives.
- Reliable: Delivers work accurately and consistently, ensuring colleagues can depend on timely and effective support.
- Detail-oriented: Takes care to ensure information is accurate, documentation is complete and errors or inconsistencies are identified.
- Communicative: Keeps relevant colleagues informed of progress, raises potential issues promptly and ensures information is shared appropriately.
What the role includes
- Provide day-to-day administrative and coordination support across VIP Operations, assisting colleagues across ticketing, event delivery and finance according to evolving priorities.
- Support the preparation and maintenance of VIP ticket builds, package configurations, allocations, inventory information and on-sale requirements, working with the Ticketing Director and relevant stakeholders.
- Maintain central trackers, schedules and event documentation across multiple tours simultaneously, ensuring key information, deadlines and outstanding requirements are recorded and monitored.
- Assist with gathering and circulating event-specific information, coordinating venue details and operational requirements, and following up with promoters, tour management, venues and suppliers ahead of shows.
- Maintain accurate departmental records, shared documents, databases and reporting tools, ensuring information is accessible, consistent and up to date.
- Compile, organise and validate ticketing and operational data, prepare reports and highlight discrepancies or missing information for review by the relevant team members.
- Coordinate the exchange of information between internal teams and external stakeholders, ensuring queries are directed appropriately and outstanding actions are followed through.
- Assist with the preparation of presentations, meeting materials, action logs, operational documents and other tasks supporting departmental projects and initiatives.
- Monitor deadlines and outstanding deliverables, maintain action lists and flag potential delays or issues that may affect ticketing preparations or event readiness.
- Contribute to the development and refinement of administrative processes, templates, trackers and working practices to improve consistency and efficiency across the department.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 s