Salesforce Administrator
Alertus Technologies · Baltimore, MD · hybrid
USD 60,000 to 96,000 · period not stated
Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
A Day in the Life:
- Acting as an administrator for Salesforce through managing user access, adoption, security, permissions, data integrity, and forecasting accuracy
- Developing relationships with key executives in the Marketing, Sales, Production, Accounting, and Client Services teams as well as the CEO
- Creating standard operating procedures around Salesforce reporting that can be used by all internal users as needed
- Evaluating how Alertus currently uses Salesforce and suggest and implement new processes to improve better meet company objectives
- Understanding the Alertus full customer life cycle from pre-sales to post-implementation feedback to effectively serve our internal and external customers
- Owning the Salesforce training for all internal users as well as periodically providing company-wide system training
- Using your technical expertise in Salesforce to ensure all of Alertus is operating at peak efficiency through establishing consistent protocols and processes
Required Skills:
- Excellent written, verbal, and interpersonal communication skills to both technical and non-technical audiences
- Experience utilizing Salesforce as a sales and marketing analysis tool
- In-depth understanding of the platform, with the ability to build custom apps and objects, formula fields, and custom views
- Extensive experience with reporting and dashboards
- Thorough knowledge of Workflows, Process Builder, and Flows
- Strong understanding of Communities, Knowledge, and Data Categories
- Experience with Sales Cloud and Service Cloud
- Experience with re-engineering and updating an existing SFDC configuration to provide solutions for reporting, workflows, process builders, custom objects, and enhanced functions
- Data Loader experience
Desired Skills:
- Salesforce Advanced Administrator Certification
- Experience with Pardot
Education and Experience:
- Bachelor’s Degree or equivalent experience
- Minimum of 2-4 years of Salesforce Administration experience
- Salesforce Administrator Certification
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling
Additional Information:
Our approach to Artificial Intelligence. We value the human element of our hiring process. We do not use AI to screen applications or replace human judgment in our selection, and all final decisions are made by real people. We ask that you approach your application with the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP