Switchboard Operator
Lifepoint Health® · Wilson, North Carolina, United States · onsite
Your experience matters
Wilson Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. The Switchboard Operator serves as the primary point of contact for incoming hospital calls, directing communications, coordinating paging services, and connecting callers with the appropriate departments and personnel. This role also supports emergency communications, maintains accurate hospital and employee information, and helps ensure timely, professional communication throughout the facility. As a Switchboard Operator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. This role is 100% on site in Wilson, NC.
More about our team
Our Switchboard team plays an important role in keeping the hospital connected by ensuring calls, messages, and communications are handled promptly and professionally. Team members help connect patients, visitors, physicians, and hospital staff with the appropriate departments and personnel while supporting hospital-wide paging and emergency communications. In this fast-paced environment, you’ll work closely with others, respond to changing needs, and help ensure clear, reliable communication throughout the facility. Strong communication skills, attention to detail, teamwork, and the ability to remain calm under pressure are key to success in this role. Through every call and connection, the Switchboard team helps keep hospital operations running smoothly and supports a positive experience for patients, families, and staff.
How you’ll contribute
A Switchboard Operator who excels in this role:
- Managing incoming hospital calls and directing callers to the appropriate departments, staff members, and patient rooms in a courteous, professional, and timely manner.
- Coordinating hospital-wide paging, intercom announcements, and dial-a-page services to support effective communication throughout the facility.
- Responding promptly to emergency calls and pages by following established procedures and notifying appropriate personnel to support timely communication during critical situations.
- Maintaining accurate and up-to-date switchboard information, including hospital extensions, patient room assignments, admissions, discharges, and employee contact information.
- Facilitating after-hours communication by contacting on-call personnel as requested by the Nursing Supervisor and promptly relaying messages through telephone and paging systems.
- Maintaining current disaster procedure files, emergency contact information, and relevant switchboard policies to support hospital preparedness and emergency response.
- Providing helpful, professional service to callers, patients, visitors, and hospital staff while handling inquiries and directing communications appropriately.
- Exercising sound judgment, critical thinking, and initiative while managing multiple calls and priorities, working with minimal supervision, and remaining calm in stressful or emergency situations.
Schedule: Full-Time: NIGHTS
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
- Comprehensive Benefits: Medical, dental, and vision coverage options for full-time and part-time employees.
- Financial Protection & Paid Time Off: Life, accident, critical illness, and hospital indemnity insurance, along with short- and long-term disability, paid family leave, and PTO.
- Financial & Career Growth: Tuition assistance, certification support, student loan assistance, and a 401(k) retirement plan with company match.
- Employee Well-being: Programs supporting mental, physical, and financial health, including gym memberships, virtual care, mental health services, and employee discounts.
- Professional Development: Ongoing learning opportunities and career advancement support.
- Lifestyle Perks: Travel and entertainment discount programs to help you make the most of your time off.
What we’re looking for
- High school diploma or equivalent required.
- Strong verbal communication skills, with the ability to communicate clearly, professionally, and courteously with callers, patients, visitors, and hospital staff.
- Excellent customer service and interpersonal skills, with the ability to handle inquiries, direct calls appropriately, and relay messages accurately.
- Strong critical-thinking and problem-solving skills, with the ability to exercise sound judgment and respond appropriately to emergency situations.
- Ability to remain calm, focused, and professional in a fast-paced, high-pressure environment while managing multiple calls and competing priorities.
- Strong attention to detail and organizational skills, with the ability to maintain accurate records, update information, and follow established procedures.
- Ability to work independently with minimal supervision while collaborating effectively with hospital staff and following established protocols.
- Flexibility to work evenings, nights, weekends, and holidays as required by departmental scheduling needs.
More about Wilson Medical Center
Wilson Medical Center is committed to always providing excellent care to our community. Our 294-bed facility provides services to residents of Wilson County and surrounding communities. Our commitment to high-quality healthcare is strong. We bring new and innovative programs to those who matter the most - our community. Accredited by The Joint Commission, we offer services including cancer care, cardiac care, orthopedics, imaging, surgical services and many more.
EEOC Statement
“Wilson Medical Center is an Equal Opportunity Employer. Wilson Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran