Enterprise Account Manager
CHEQ · New York, NY · hybrid
CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation.
Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms.
CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo.
We are a fast-paced, technology-driven team where everyone's contribution impacts product success.
We are looking for an experienced Enterprise Account Manager to join our amazing team!
As an Enterprise Account Manager at CHEQ, you will manage strategic relationships with a portfolio of Enterprise customers.
In addition, you can expect to work very closely with CHEQ’s Customer Success Technical Managers, Account Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities.
If you are a dynamic, passionate, and creative individual who thrives in fast-paced environments - come CHEQ with us!
Responsibilities:
- Own a portfolio of enterprise accounts, directly responsible for renewals and expansion targets. Consistently meet or exceed quarterly and annual goals, partnering closely with sales along the way.
- Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement.
- Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells.
- Acquire and maintain a strong knowledge of the core capabilities of CHEQ’s products and services.
- Develop robust organizational maps of customer deployments to expand relationships and drive continuous impact.
- Actively co-manage a portfolio of strategic customers with your cross-functional CSMs and technical CSMs, acting as the commercial and strategic lead on your accounts.
- Work closely with Sales and CS Leadership to accurately report on forecast numbers, opportunities and challenges.
- Responsible for retention, development, and up-selling of focused accounts.
- Drive customer advocacy in the form of references, referrals, and case studies.
- Willing to travel to in person meetings on a regular basis
Requirements
- 5+ years’ experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company.
- Track record of exceeding revenue and retention targets; quota carrying experience strongly preferred.
- Strong capabilities in retention/renewal, upsell, and general sales.
- Solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams.
- A passion for learning, using, and pushing the limits of technology to find creative solutions for customers.
- You know how to build trusted relationships with executive sponsors, marketing agencies and end users.
- Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth- phase SaaS business is a plus.
- Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
- Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage.
- Ability to work in our NY office twice a week
The expected base salary range for this role is $130 - 150k, before On-Target-Earnings (OTE) are calculated per year. OTE encompasses additional earnings based on quarterly or annual targets set against metrics such as renewal rates, expansion revenue or other financial targets agreed upon. This information is provided per New York City’s salary disclosure law.