Security Install Supervisor
Johnson Controls · Wilmington-North Carolina-United States of America, United States
Security Supervior Install TechnicianAt Johnson Controls, you will help deliver integrated security and building system solutions that support customer safety and day-to-day operations. In this lead field role, you will install and service card access, CCTV, intrusion alarm, electronic fire alarm, and related building system products at customer sites while guiding installation technicians and keeping projects moving to completion.
Role OverviewThis position combines hands-on technical installation with field leadership. You will coordinate work at customer sites, oversee installation technicians, manage project progress, and support customer communication from start to finish. The role requires strong blueprint reading, troubleshooting, programming, and documentation skills, along with a practical, safety-minded approach to service delivery.
Key Responsibilities- Install and service card access, CCTV, intrusion alarm, electronic fire alarm, and other related building system products at customer sites.
- Lead, direct, oversee, and guide the work of installation technicians.
- Manage projects and ensure timely completion of assigned work.
- Hold regular meetings and provide detailed reports to support project execution and communication.
- Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
- Follow prescribed troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
- Complete installation, programming, and testing using smart phones and laptop computers.
- Communicate effectively with staff and customers to support a positive customer experience.
- Obtain customer signature upon completion of the installation contract.
- Maintain truck inventory to help ensure timely response to customer needs.
- Perform other duties as assigned.
How You Will Do It- Own the outcome by working safely, maintaining integrity in every job, and following through until the installation is complete and documented correctly.
- Stay close to the work by using blueprints, manuals, and troubleshooting guidance to remove obstacles quickly at the jobsite.
- Improve every day through clear communication, detailed reporting, and practical problem-solving.
- Win as one team by coaching technicians, sharing knowledge, and building trust with customers and colleagues.
Qualifications- 10+ years of experience in the Security Industry, including installing, inspecting, repairing, and programming card access, CCTV, and intrusion systems.
- Experience leading and mentoring installation technicians.
- High School Diploma or equivalent.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- Experience reading and interpreting blueprints, submittals, and operational/product manuals.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, and similar environments.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Occasional overnight travel may be required.
- Demonstrate a high level of customer service.
- Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
- Strong organizational skills, a positive attitude, and the ability to learn quickly.
- Valid driver’s license and a driving record that meets company requirements.
- Ability to pass a pre-employment background and drug test.
- Retain any licenses required by National, State, and Local codes.
- Knowledge of applicable NFPA standards.
Nice to Have- NICET experience.
- Associate degree in IT or Electronics.
- Experience installing, inspecting, repairing, and programming card access and CCTV.
- Fire alarm experience.
- Networking experience.
Why Join UsYou will join a collaborative team with competitive pay and bonus plan, paid vacation, holidays, and sick time, extensive product and on-the-job/cross-training opportunities, company vehicle, tools, and equipment provided for the job, scheduling and management support, employee discount programs, and a strong commitment to safety through our Zero Harm policy.
If this sounds like the right fit, apply today and help us deliver trusted security solutions for our customers.
HIRING HOURLY RANGE: $37.99-$51.92 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.