Medical Assistant II-GI Procedure Prep Call Center
Indiana University Health · Indianapolis, Indiana, United States
Medical Assistant II - GI Procedure Prep Call Center
Make a meaningful impact before a patient's procedure even begins. As a Medical Assistant II supporting our GI Procedure Prep Call Center, you'll play a vital role in helping patients feel informed, prepared, and confident before their GI procedures. This position combines patient education, medical support, and strong communication skills in a fast-paced, collaborative environment where your ability to think critically and multitask will directly contribute to exceptional patient care.
Position Highlights
- Full-time, 40 hours per week
- Monday-Friday schedule, 7:00 AM - 3:30 PM
- No weekends or holiday requirements
- Located at 950 N. Meridian St.
- Remote work opportunity after approximately 4 weeks of onsite orientation and training
- No routine travel required
What You'll Do
- Answer incoming patient calls regarding colonoscopy and GI procedure preparation
- Educate patients on procedure prep instructions within established guidelines
- Support patients throughout the preparation process and help address concerns
- Navigate multiple GI prep protocols and patient scenarios
- Escalate clinical questions or concerns outside of scope to appropriate resources
- Provide compassionate, patient-focused service during every interaction
- Appropriately triage and escalate patient needs
What Makes You Successful
- Strong critical thinking and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Calm and professional approach under pressure
- Excellent phone communication and customer service skills
- Strong attention to detail and organizational skills
- Comfort working in a high-volume call center environment
- Commitment to providing exceptional patient support and education
What You'll Learn
No prior GI specialty experience is required. We will provide training on:
- GI procedure preparation protocols
- Department workflows and processes
- Procedure-specific knowledge
- Escalation pathways and resources
What to Expect
- Approximately 35 patient calls per day
- Frequent patient interaction by phone
- Fast-paced, team-oriented environment
- Ongoing opportunities to build expertise in GI healthcare
- A role that combines medical assisting, patient education, and call center support
Six-Month Success Looks Like
- Independently managing prep-related patient calls
- Confidently applying GI preparation protocols
- Effectively triaging and escalating patient concerns
- Delivering clear, accurate patient education and support
- Serving as a trusted resource for patients preparing for GI procedures
Why Join Us?
- Gain specialized experience in GI healthcare
- Develop expertise in procedure preparation and patient education
- Enjoy a stable Monday-Friday schedule
- No weekends or holidays
- Full-time hours with a consistent schedule
- Work for Indiana's leading healthcare system committed to compassionate, patient-centered care
Benefits Designed for You
- Competitive benefits package Benefits Designed for You
- 401(k) with employer match
- Tuition reimbursement
- Student loan forgiveness eligibility
- Employee Assistance Program (EAP)
- Healthy Results Wellness Program with bi-weekly financial incentives
- Professional growth and development opportunities
If you thrive in a fast-paced environment, enjoy helping patients, and can confidently balance multiple priorities while delivering outstanding service, we'd love to hear from you.
Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.
- AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- High school diploma or equivalent required. Graduation from a Medical Assistant program required.
- Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
- Knowledge of OSHA, CLIA, and ADA required.
- Knowledge of ICD-10 and CPT coding required.
- TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
- Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
- Knowledge of standard laboratory and medical procedures.
- Knowledge of insurance plans and third-party payers.
- Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
- Requires basic math and accurate data collection and entry skills.