Customer Service Adviser
National Parcel Stations Network Co. · Riyadh, Riyadh Province, Saudi Arabia
Job Description:
The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.
Responsibilities:
- Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related technical duties with the operation team as assigned.
- Follow up on customers’ requests or complaints with another department.
Requirements
- Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
- 1+ Customer service experience and preferred in the logistics industry.
- Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
- Ability to learn our service and the process of the work.
- Ability to work in shifts.
Key Skills & Core Competencies
- Excellent communication skills including active listening.
- Knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Service-oriented and able to resolve customer complaints.
- Ability to learn new software.
- Self-taught skill.
Language- Native Arabic
- Intermediate English