Marine Claims Manager
Employer not yet confirmed · Philadelphia, Pennsylvania, United States
Responsibilities:
- Provide direct technical supervision to a marine team and provide feedback to Marine Claims leadership regarding performance.
- Ensure appropriate and proactive file handling in compliance with claim best practices and handling guidelines
- Escalate and appropriately communicate coverage issues to leadership as appropriate.
- Demonstrate, implement and coach adjuster teams on effective resolution and claim strategies to ensure favorable disposition of each claim.
- Provide outstanding customer service to both internal and external business partners.
- Coach adjuster teams to proactively adjust losses and utilize aggressive diary management system to achieve favorable inventory results and prompt resolution.
- Needs to work well with policyholders, brokers, attorneys and home office in the resolution of claim files. Additionally, the individual will be expected to interact with our underwriting department on a regular basis.
- The individual must work effectively as a member of the team and readily adjust priorities to respond to pressing and changing workplace demands.
- Ability to read, interpret and apply the provisions of a marine insurance policy contract.
- Less than 10% overnight travel
- Oversee daily operations of marine claims, ensuring timely and accurate processing.
- Develop and enforce policies, procedures, and best practices for marine loss assessment.
- Mentor, coach, and evaluate claims adjusters and support staff.
- Coordinate with underwriting, legal, and other departments to resolve complex claims.
- Monitor key performance indicators and implement improvement initiatives.
- Manage relationships with external vendors, surveyors, and salvage operators.
- Ensure compliance with state, federal, and maritime regulations.
- Lead investigations of high‑severity or fraudulent marine claims.
- Prepare and present reports to senior leadership on claim trends and financial impact.
- Drive customer service excellence and maintain high satisfaction scores.
- 5-7 years of claims handling experience, prior supervisory experience preferred.
- Candidate must have proven technical knowledge in the investigation and analysis of claims.
- College degree or equivalent business experience is required.
- Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within claims and with underwriting partners.
- Must be an excellent verbal and written communicator with the ability to address diverse audiences.
- Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions.