Product Support Specialist - Electrical
Energy Power Systems Australia · Melbourne, VIC, AU, Brisbane, QLD, Adelaide, SA, Perth, WA
<h2>Power the future with EPSA</h2><p>At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.</p><p>From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.</p><p>As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.</p><p>If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.</p><p></p><h2>About the role</h2><p>As our <strong>Product Support Specialist – Electrical</strong>, you’ll be the electrical subject matter expert supporting EPSA’s rental generator and temperature control fleet across Australia.</p><p><strong>Based in Perth, Brisbane, Adeliade or Melbourne</strong>, you’ll provide nationwide technical support to our workshop and field technicians across equipment specification, commissioning, control system configuration and complex fault-finding. Your expertise will help ensure our rental assets remain <strong>safe, compliant, reliable and customer-ready</strong>.</p><p><strong>Key responsibilities include:</strong></p><ul><li><p>Providing specialist electrical support to workshop and field technicians across the Rental Solutions fleet</p></li><li><p>Supporting equipment specification, commissioning, complex fault-finding and technical issue resolution</p></li><li><p>Configuring and supporting control and monitoring systems, including ComAp controllers</p></li><li><p>Supporting the migration and integration of fleet assets into remote telemetry platforms</p></li><li><p>Advising sales and operations teams, project managers and engineers on generators, battery energy storage systems, chillers and HVAC equipment</p></li><li><p>Contributing technical input into EPSA’s five-year strategic fleet plan and annual CAPEX process</p></li><li><p>Reviewing branch fleet assets requiring major repairs and escalating significant technical issues</p></li><li><p>Ensuring fleet assets comply with relevant Australian standards, legislative requirements and document control processes</p></li><li><p>Developing and maintaining operating, maintenance, service scheduling and fault-diagnosis documentation</p></li><li><p>Supporting the onboarding and technical development of new rental technicians</p></li><li><p>Building strong technical relationships with Caterpillar, other dealers and equipment suppliers</p></li><li><p>Providing after-hours technical support when required</p></li></ul><p></p><h2>What you'll bring</h2><p>We’re looking for an experienced electrical specialist who combines strong technical capability with a practical, collaborative and solutions-focused approach.</p><p>Required: </p><ul><li><p>An <strong>A Grade industrial electrical trade qualification</strong>, or an <strong>Electrical Engineering qualification supported by practical, hands-on experience</strong></p></li><li><p>A minimum of five years’ field experience within power generation</p></li><li><p>Demonstrated knowledge of ComAp controllers and control systems</p></li><li><p>Strong experience with diesel or gas engine-driven generator systems and battery energy storage systems</p></li><li><p>Proven fault-finding, troubleshooting and diagnostic capability</p></li><li><p>Experience in PLC programming and system configuration</p></li><li><p>Knowledge of Australian standards and regulations relating to generator systems and electrical installations</p></li><li><p>Experience preparing, maintaining and controlling technical documentation</p></li><li><p>Strong communication, stakeholder engagement and problem-solving skills</p></li><li><p>High-level organisational capability, with the ability to manage multiple priorities and technical projects</p></li><li><p>Confidence working across multiple IT platforms</p></li></ul><p>Highly regarded:</p><ul><li><p>Technical experience with Caterpillar engines</p></li><li><p>Exposure to Atlas Copco or Sullair air compressors</p></li><li><p>Experience with York or Trane temperature control equipment</p></li><li><p>Broader experience across generators, battery energy storage, chillers or HVAC systems</p></li></ul><p></p><h2>Why join EPSA</h2><p>At EPSA, our team members are trusted to solve complex challenges and deliver real outcomes for customers across Australia.</p><p>We believe great work happens when people feel supported, valued and connected to the impact of what they do, and when teams work together with integrity, accountability and care — the EPSA values that shape how we work every day.</p><p>We offer:</p><p>• Structured onboarding and development through Cat® University<br>• Paid birthday leave and volunteer leave<br>• Team member recognition and service awards<br>• Referral program incentives<br>• Retail and health insurance discounts<br>• Novated leasing options<br>• Paid parental leave<br>• Learning and development opportunities</p><h2>Ready to power up your career?</h2><p>If you're an experienced electrician or electrical specialist looking to expand your influence beyond hands-on work and support critical power solutions across Australia, this is an opportunity to combine technical expertise with career growth in a highly respected industry.</p><p>If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.</p><p><strong>Apply now to join the team behind the power.</strong></p>