Coordinator sales support
Fa-Etuy-Saasfaeuraprod1 Cx · Saudi Arabia · hybrid
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
- Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
- Preparing and sending of rate quotations to customers
- Monitor quotation and customer performance including tenders and follow up with customers where required
- Dispute & Exception management
- Give clear handover info to Customer Service
- Assist Customer Service with problem solving related to a customer issues where required
- Validate and Input of new customer data into Salesforce and FIS
- Handling updating of CRM with customer calls, rate offers, customer follow ups done
- University degree or equivalent
- Good command of written and spoken English
- Working knowledge of MS Office
- Able to work well with others and follow guidelines
- Positive attitude
- FIS knowledge
- Receptive and be able to grasp new ideas and drive for personal development
Must have:
- At least 2-3 years of experience in shipping and sales.
- Saudi nationality.