Employee Health & Benefits Regional Technical Trainer
Marsh · Fort Lauderdale, United States
Company:Marsh McLennan Agency
Description:
Regional Technical Trainer – EH&B
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a REGIONAL TECHNICAL TRAINER at Marsh Agency.
Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.
A day in the life.
As our REGIONAL TECHNICAL TRAINER on the EMPLOYEE HEALTH & BENEFITS team, you’ll
- Collaborate with local managers to understand, develop, and execute on the EH&B Training Program. Goal is to get service team ‘desk-ready’.
- Leverage & Improve foundational curriculum for new hire onboarding and ongoing training support.
- Develop training content for new and existing colleagues for system functionality, best practices, etc. to support EH&B systems (AMS, document management), tools (Playbook, etc.), and services (iNGAGED, Broker Transparency, etc.)
- Be able to perform the service team role at a high level.
- Serve as a subject matter expert to users to ensure continuous improvement of training on technical knowledge to include new and refresher courses, intermediate & advanced topics.
- Collaborate with Operations to test EH&B workflow processes & procedures and develop training materials as they get added to MMA Playbook.
- Collaborate with managers to fully understand technical skill gaps, work flows & processes and individual knowledge deficits and training needs.
- Partner with business leaders and the Talent Management COE team to identify resources available to support learning & training needs.
- Represent the FL region on the MMA U – EH&B Workgroup.
- Measure MMA’s colleague results by monitoring progress towards goals and objectives; instituting methods for continuous improvement in key areas, modifying training plans as needed; measuring the effectiveness of training programs.
- Confer with and actively engages management and leadership. Keeps leaders effectively informed of all significant matters involving the Company, appropriately consults in matters where their oversight is essential or their insight is helpful.
- Provide general direction to assure compliance with insurance regulation and other laws; keeps informed of any new legislation that may impact the business; and establishes overall policy for effective representation of the Company.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- Bachelor’s degree in business or related field required or minimum of 5-8 years’ of employee benefits experience including systems, compliance, and various client size.
- Must be detailed with excellent organizational and time management skills.
- Strong interpersonal skills.
- Strong management and demonstrated team-building skills.
- Excellent written and verbal communication.
- Ability to effectively build and maintain positive and trusted working relationships with management and peers.
- Must have the ability to work under pressure and multi-task.
- Learning and Development experience preferred but not required.
- Proficiency in MS office applications required.
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure.
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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