Digital Sales Manager - Remote
Watts Water · United States
We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
Scope of Position
This strategic and customer-focused professional, as part of the Watts Digital team, is responsible for driving growth, adoption, and commercialization of Watts' digital solutions portfolio across commercial building markets. The Digital Sales Manager serves as a trusted advisor to customers and strategic accounts, helping them leverage digital technologies to improve operational performance, reduce risk, increase visibility, and support business objectives.
The Digital Sales Manager is responsible for developing and executing strategic growth plans, expanding adoption within existing accounts, identifying and developing new business opportunities, and providing Voice of Customer insights that influence product strategy and future development priorities. This role partners closely with Product Management, Software Engineering, Operations, Marketing, Customer Success, and Commercial teams to accelerate growth and ensure successful customer outcomes.
Operating within a rapidly evolving digital business environment, this position combines strategic account management, consultative solution selling, business development, market intelligence, and commercialization support to drive recurring revenue growth and strengthen Watts' position in the digitized water management and smart building marketplace.
This position is not responsible for supervision of others.
This position reports to Vice President, Digital Sales & Revenue Growth.
This role is remote and may be based in New York, Nevada, or Colorado.
Travel up to 50% is required.
Primary Job Duties and Responsibilities
- Develop and execute strategic sales growth plans that expand adoption of Watts Digital solutions across assigned customers, strategic accounts, and targeted market segments.
- Identify, qualify, and develop new business opportunities that drive recurring revenue growth and strengthen market penetration.
- Build, maintain, and expand executive-level and operational relationships with strategic customers, property owners, ownership groups, facility leaders, operators, and key stakeholders.
- Manage complex sales cycles from initial customer engagement through proposal development, commercial negotiation, contract execution, and customer onboarding.
- Achieve assigned revenue, pipeline, customer acquisition, renewal, and growth objectives.
- Establish a robust opportunity pipeline and maintain accurate forecasting, opportunity management, and sales planning activities.
- Develop compelling business cases, value propositions, and solution recommendations that demonstrate customer value and return on investment.
- Partner with Product Management and Engineering teams to provide Voice of Customer feedback, competitive intelligence, market insights, and product enhancement recommendations.
- Support commercialization efforts for new products, services, and digital solutions through customer pilots, market validation activities, and early-adopter programs.
- Collaborate with Marketing, Product Management, and Customer Success teams to develop sales tools, customer-facing materials, reference accounts, and go-to-market initiatives.
- Educate customers on the value of Watts Digital solutions and effectively communicate technical concepts to both technical and business stakeholders.
- Represent Watts Digital at customer meetings, industry conferences, trade associations, networking events, and business development activities.
- Monitor customer needs, competitive activity, emerging technologies, and market trends to identify growth opportunities and strengthen commercial strategy.
- Coordinate with internal teams to support successful solution scoping, implementation planning, deployment activities, and customer adoption efforts.
- Maintain accurate customer, opportunity, activity, and forecasting information within CRM and business systems.
- Act as an ambassador for Watts Digital and advocate for exceptional customer experiences throughout the customer lifecycle.
- Support continuous improvement initiatives that enhance sales effectiveness, customer engagement, and commercial performance.
- Assume responsibility for additional projects and duties as assigned by management.
- Demonstrate commitment to Watts' values of Integrity, Accountability, Continuous Improvement and Innovation, and Transparency.
- Travel Requirements: up to 50%.
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, Information Technology, or a related field.
- Minimum of 5 years of experience in solution selling, SaaS sales, software sales, digital solutions sales, commercial building technologies, business development, or related commercial roles.
- Experience selling solutions into commercial buildings, facilities, hospitality, real estate, water management, building systems, smart building technologies, or related industries.
- Demonstrated success developing strategic accounts, generating pipeline, and exceeding sales objectives.
- Experience managing complex consultative sales processes involving multiple stakeholders.
- Strong understanding of recurring revenue business models, subscription services, software, digital solutions, or connected technologies.
- Proven ability to build relationships and influence decision-makers at multiple organizational levels, from operational stakeholders through executive leadership.
- Strong business acumen and ability to communicate value-based solutions.
- Excellent verbal, written, presentation, negotiation, and interpersonal communication skills.
- Experience utilizing CRM platforms and sales pipeline management tools.
- Strong analytical, organizational, and opportunity management capabilities.
- Ability to work independently while influencing and collaborating across a matrixed organization.
- Ability and willingness to travel up to 50%.
- Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
- Must successfully establish employment eligibility and satisfactorily complete background checks including and required pre-employment testing as a condition of employment.
Preferred Qualifications
- Bachelor's degree in Marketing, Mechanical Engineering, Business, Information Technology, or a related discipline.
- Experience selling SaaS, IoT, Smart Building, PropTech, building automation, leak detection, water management, facility technology, or connected device solutions.
- Established network within hospitality, multifamily, commercial real estate, facilities management, property ownership groups, or commercial building markets.
- Experience supporting customer pilots, product launches, and commercialization activities.
- Familiarity with building systems, plumbing systems, water management technologies, automation platforms, or facility operations.
- Experience collaborating closely with product management and software engineering organizations.
- Experience developing regional growth plans and strategic account development strategies.
General Applicable Company Competencies
- Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
- Punctuality and dependability.
- Ability to be flexibl