Onboarding Coordinator
Jetsupport · Erlanger, KY · hybrid
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Duties and Responsibilities:
- Enrollment Data Review and Vetting: Review incoming enrollment data for accuracy, completeness, and consistency, and verify that all information required to configure the aircraft is present before work begins. Identify and promptly flag missing, conflicting, or unclear data. Maintain accurate records of what has been received, what is outstanding, and what has been approved.
- Project Scheduling and Deadlines: Set overall project deadlines based on team and resource calendar availability, and build timelines that account for configuration lead times, dependencies, and outstanding data. Update deadlines and communicate changes when scope, data, or availability shifts. Monitor progress against deadlines and raise risks before they become delays.
- Escalation and Collaboration: Escalate data gaps, discrepancies, and schedule risks to the Customer Onboarding Coordinator, and work with them to obtain any additional data needed from the customer. Partner with the Customer Onboarding Coordinator on expectation setting, including timelines, requirements, and next steps. Provide clear, documented handoffs so nothing is lost between teams.
- Quality Findings and Customer Resolution: Review quality findings from the team on each aircraft enrollment and work through them with the customer to resolve them and satisfy the aircraft enrollment. Track each finding through to resolution and document the outcome. Keep the Customer Onboarding Coordinator informed of open findings that affect timelines or customer expectations.
- Working Relationships: Work closely with the Customer Onboarding Coordinator (primary partner), the Onboarding Manager, aircraft configuration teams, and project scheduling stakeholders.
Desired Credentials:
- 5+ years of experience in onboarding, project coordination, operations, or a similar role.
- Demonstrated experience reviewing data or documentation for accuracy and completeness.
- Experience managing schedules and deadlines across multiple stakeholders.
- Proficiency with calendar and scheduling tools and standard office software.
- Experience in aviation, aircraft operations, or another technical or regulated industry (preferred).
- Familiarity with CRM or project management systems (preferred).
- Experience working alongside customer-facing teams (preferred).
Skills and Competencies:
- Attention to Detail: Spots gaps, errors, and inconsistencies in data others might miss.
- Time Management and Planning: Builds realistic schedules and keeps them on track.
- Clear Communication: Writes and speaks concisely, and explains what is needed and why.
- Proactive Escalation: Knows when to raise an issue and brings a clear summary with it.
- Collaboration: Works smoothly with the Customer Onboarding Coordinator and other teams.
- Organization: Manages multiple projects at once without losing track of open items.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.