Customer Success Manager
True Talent Solutions Partners · San Francisco · onsite
ABOUT THE ROLE
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build a proactive CS function, partnering closely with customers, engineering, and product to support adoption and renewals.
WHAT YOU'LL DO
- Manage enterprise customers through onboarding, adoption, renewals, and expansion.
- Lead customer calls focused on discovery, use-case fit, and product adoption.
- Share customer feedback, bug reports, and feature requests with product and company leadership.
- Partner with forward-deployed engineers on proof-of-concept to paid conversions.
- Match customer business objectives with AI capabilities and enterprise integrations.
WHAT WE'RE LOOKING FOR
- Five to seven years of Customer Success experience, including proactive customer management.
- Experience at an early-stage startup, ideally in a horizontal AI business.
- Familiarity with companies serving both product-led growth and enterprise sales customers.
- Comfort working with AI and LLM products, and tools such as Slack, Jira, GitHub, and Confluence.
- Ability to work in an evolving environment and turn customer needs into actionable product feedback.
COMPENSATION & BENEFITS
Base salary is $130,000 to $160,000 USD annually. Visa sponsorship is not available.
LOCATION
Hybrid, based in San Francisco, California. Atlanta, Georgia is also an eligible location.