Desktop Support Analyst
Employer not yet confirmed · Washington, District of Columbia, United States · onsite
Your Opportunity
Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.
Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving. Act as a trusted technical resource for assigned offices and staff by taking ownership of support needs, applying sound judgment, collaborating with other IT resources, and contributing to continuous improvement initiatives that enhance the employee technology experience.
Your Key Responsibilities
- Provide excellent, customer focused support with professionalism and follow-through.
- Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.
- Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems, using available resources and established escalation paths when appropriate.
- Take ownership of technology support for assigned offices and staff while collaborating with immediate, regional, U.S., and corporate IT teams as needed.
- Coordinate with office staff and IT teams during scheduled hardware refresh activities.
- Create and maintain accurate, consistent records for all support requests.
- Monitor progress on issue resolution and keep users informed of status and next steps.
- Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions and recommend service improvements for internal clients.
- Follow established IT policies, standards, procedures, and security requirements when delivering support and implementing solutions. Share knowledge, documentation, and practical solutions with peers to support consistent service delivery across the IT organization
Your Capabilities and Credentials
Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).
- Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.
- Demonstrated troubleshooting and analytical skills with the ability to resolve more complex technical issues and identify root causes while using available resources and engaging appropriate support teams when needed.
- Experience with ServiceNow and engineering design applications is a plus.
- Experience working in an ITIL based and SOX compliant organization is a plus.
- Excellent customer service, communication, and interpersonal skills.
- Ability to manage competing priorities and adapt to changing business needs.
- Ability to communicate technical information, issue status, solutions, and next steps clearly and effectively to users, business stakeholders, and IT teams.
- Ability to work collaboratively, contribute as a team member, and seek or provide assistance when appropriate.
- Minimum of three days per week working on site.
- Must be able to move, carry, and manipulate equipment up to 50 pounds.
- Valid driver’s license and satisfactory driving record is required.
Education and additional Experience
- Minimum of 5-6 years of related experience.
- Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.