Customer Service Coordinator
Culina Group · Swadlincote, England, United Kingdom
Who are Culina?
Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.
We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.
Known for our award-winning service, we value excellence, teamwork, and innovation – making sure the pallet get to wherever it needs to go.
Life in this role
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.
Working hours: Monday to Friday, 9am-5pm/10am-6pm.
Some occasional Saturday working may be required (potential remote working for the Saturdays).
Salary: £29,273 per annum
Key Duties of a Customer Service Coordinator:
- First point of contact for Partner Account and Network Services related enquiries.
- Problem solving for Partners, customers and internal departments.
- Meeting customer and client expectations and meeting agreed SLA’s.
- Collating accurate information for Partner KPI packs and internal business reporting.
- Provide accurate data in a timely manner, for both internal and external stakeholders.
- Maintain a high level of customer/ Partner focus.
- Work closely with internal departments to ensure optimum customer service provision.
- Manage Partner agreements in line manager’s absence.
- Assisting with event co-ordination in line manager’s absence.
- Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.
- Invoice generation for specific accounts or events where required.
- Distribution of all Partner communication bulletins.
- Track and trace system co-ordination where required.
- Action generic TPN email inbox to distribute enquiries effectively.
What you’ll need ...
- Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.
- Ability to prioritise tasks effectively to meet all deadlines.
- Displays a calm and methodical approach if under pressure.
- High attention to detail and high level of accuracy.
- Professional and courteous approach.
- Strong verbal and written communication skills.
- Excellent problem solving skills with the desire to share best practice enhancements.
- Strong teamwork approach.
What is in it for you?
If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
- Eye Care Vouchers – free eye tests and discounts on prescription glasses.
- Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
- Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.