Guest Services Internship 2027
Nômade Temple Madrid · Sant Joan de Labritja, Spain
Key Responsibilities
• Provide support to the Guest Services team with daily guest assistance and service tasks.
• Assist with receiving, handling and following up on guest requests throughout their stay.
• Support the management of special requests, preferences and individual guest needs.
• Assist in organizing experiences, activities, reservations and additional services requested by
guests.
• Support coordination with restaurants, transportation providers, activities, wellness services
and other external partners.
• Collaborate with different hotel departments to ensure the proper handling and follow-up of
guest needs.
• Support communication with Front Office, Reservations, F&B, Housekeeping and other
departments.
• Assist in preparing personalized information about the hotel, its services and experiences.
• Support the management and follow-up of guest amenities, special touches and surprises.
• Assist with preparing special arrivals, celebrations, VIP guests and other special occasions.
• Support guest satisfaction follow-up and communicate any issues to the relevant supervisor.
• Assist with the resolution and follow-up of guest issues, always under the supervision of the
responsible team.
• Keep guest, request and service-related information updated in internal systems.
• Support the preparation and updating of departmental documents, lists and tools.
• Contribute to creating a personalized, warm and memorable guest experience.
• Comply with the quality, image, hospitality and service standards established by Nômade
Temple.
• Participate in other departmental projects and tasks according to operational needs.
Profile & Skills
• Currently studying Tourism, Hospitality, Hospitality Management, Public Relations,
Communications or a related field.
• Genuine interest in developing a career in Guest Services, Guest Relations and Hospitality.
• Ability to work as part of a team in a dynamic and international environment.
• Positive attitude, flexibility and strong willingness to learn.
• Spanish and English required; additional languages are a plus.
• Availability: 6 months
Conditions
• €600 gross monthly stipend
• Free accommodation (only in ibiza)
• Meals included + tips
• Hotel uniform provided