MGA Operations Lead - EMEA
SCOR · London, United Kingdom
As MGA Operations Lead, you will play a pivotal role within SCOR's Delegated Operations team, ensuring effective governance and operational oversight of delegated underwriting arrangements across our Company and Syndicate platforms.
You will lead the management of Coverholder, MGA and TPA relationships, oversee delegated authority controls and due diligence activities, and drive operational excellence through process improvement, data quality initiatives and stakeholder collaboration.
This role offers a unique opportunity to influence both strategic and operational outcomes within a dynamic and evolving delegated authority environment.
Some of the key areas of responsibility are as follows
Delegated Authority Governance & Oversight
- Manage operational relationships with Coverholders, MGAs and TPAs across the region, ensuring compliance with contractual, regulatory and service expectations.
- Lead the end-to-end due diligence process for new and existing delegated authority partners, including onboarding, annual reviews and approval activities.
- Monitor and challenge third-party performance against agreed service standards and SLAs.
- Support delegated authority governance forums, committees and working groups, ensuring timely completion of actions and reporting requirements.
- Oversee outsourced operational arrangements and associated performance management activities.
- Review and monitor audit findings, ensuring remediation actions are implemented and completed effectively.
Operational Excellence & Controls
- Ensure adherence to SCOR delegated authority standards, policies and control frameworks.
- Design, maintain and enhance operational controls to support effective risk management and regulatory compliance.
- Conduct operational reviews and identify opportunities to improve efficiency, consistency and service delivery.
- Lead monthly and quarterly control monitoring activities and related reporting.
- Support the development and maintenance of delegated authority policies, procedures and operational documentation.
Data Quality & Reporting
- Monitor the quality, completeness and accuracy of delegated authority data and drive remediation where required.
- Oversee income and EGPI reviews, ensuring accurate reporting and alignment with internal and external requirements.
- Manage delegated authority reporting obligations, including regulatory, statutory and management information reporting.
- Ensure premium and claims bordereaux are processed accurately and within agreed timelines.
- Develop meaningful metrics and reporting to support business performance and governance objectives.
Systems & Process Improvement
- Act as a champion for continuous improvement across delegated authority processes, systems and operating models.
- Partner with business stakeholders to identify and implement technology-enabled solutions.
- Support the ongoing optimisation of delegated authority platforms including Alpha, Salesforce, VIPR and the Hub.
- Lead and facilitate workshops, training sessions and stakeholder engagement activities to support business change initiatives.
Stakeholder Management
- Build strong working relationships across underwriting, compliance, risk, finance, claims and operations teams.
- Provide guidance and subject matter expertise on delegated authority management and best practice.
- Foster collaboration across teams to ensure consistent and efficient operational delivery.
Committee Participation
- Member of relevant Delegated Underwriting, Conduct Risk and Product Oversight Committees.
- Contribute to the wider P&C Operations Management community and strategic initiatives.
Skills & Experience
Essential
• Strong understanding of the London Market and/or international P&C insurance industry.
• Experience working with Delegated Authority, MGAs, Coverholders or TPAs.
• Knowledge of delegated underwriting governance, operational controls and regulatory requirements.
• Experience designing, implementing or assessing operational control frameworks.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical and problem-solving abilities.
• Ability to interpret, analyse and improve operational processes and data.
Desirable
• Experience within Lloyd's, specialty insurance or reinsurance markets.
• Familiarity with delegated authority platforms such as VIPR, Salesforce or equivalent systems.
• Understanding of outsourcing governance and third-party risk management.
• Project, process improvement or change management experience.
Education & Qualifications
• Degree educated or equivalent professional experience.
• Insurance qualifications (CII or equivalent) beneficial but not essential.