Customer Experience Associate
Employer not yet confirmed · Chantilly, Virginia, United States
Inova Retail and Specialty Pharmacy is seeking a dedicated Customer Service Associate to join the team. This role will be full-time Monday – Friday, variable shift.
Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Position is available at 3901 Stonecroft Blvd, Chantilly, VA 20151
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.
Customer Service Associate Job Responsibilities:
- Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days.
- Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock.
- Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name, date of birth, allergies, and insurance information.
- Completes cash register transactions and appropriately balances register.
- Insures privacy of patient information by following HIPPA guidelines and laws.
- Completes daily and monthly deposit reports.
- Checks inventory for out-of-date products and removes expired products while maintaining an organized and up to date inventory.
- Orders and receives front-end inventory stock while maintaining inventory accuracy.
Minimum Qualifications:
- Education: High School or GED.
- Experience: One (1) year experience in customer service.