Restaurant General Manager
Benchmark · Residence Inn Berkeley, United States
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+
What you will have an opportunity to do:
OVERVIEWLead the experience. Inspire the team. Elevate Berkeley's rooftop dining scene.
Perched 12 stories above the vibrant streets of downtown Berkeley, Study Hall Rooftop Lounge offers an unforgettable setting where breathtaking views of the San Francisco Bay, handcrafted cocktails, inspired cuisine, and an energetic social atmosphere come together.
From golden-hour cocktails and intimate dinners to lively evenings featuring DJs and live entertainment, Study Hall is more than a restaurant and bar — it's a destination for memorable experiences.
We are seeking a dynamic, passionate, and entrepreneurial Restaurant General Manager to lead this distinctive rooftop destination into its next chapter of success.
This is an exciting opportunity for an accomplished hospitality professional who thrives on creating exceptional guest experiences, developing high-performing teams, and building a thriving restaurant business.
The ideal candidate brings a strong understanding of upscale dining and beverage operations, a passion for hospitality, and the creativity and business acumen to make Study Hall a destination guests return to again and again.
POSITION SUMMARYThe Restaurant General Manager provides overall leadership and strategic direction for Study Hall Rooftop Lounge, overseeing daily operations, guest experience, team development, financial performance, and the continued growth of the restaurant's reputation and business.
This highly visible, hands-on leadership role requires a hospitality professional who can balance operational excellence with creativity, innovation, and an entrepreneurial mindset.
The Restaurant General Manager will lead by example, inspire a culture of exceptional service, and collaborate with culinary, beverage, and executive leadership to deliver memorable experiences while driving revenue, profitability, and long-term success.
What are we looking for?
ESSENTIAL FUNCTIONSRestaurant Leadership & Operational Excellence- Provide overall leadership and direction for daily restaurant, bar, and lounge operations, ensuring exceptional service and operational consistency.
- Maintain a strong, visible presence throughout the venue, actively engaging with guests and supporting the team during key service periods.
- Create an energetic, welcoming atmosphere that reflects Study Hall's distinctive identity and commitment to hospitality.
- Establish and maintain exceptional standards for service execution, ambiance, cleanliness, and presentation.
- Oversee reservations, table management, service flow, and staffing deployment to maximize guest satisfaction and operational efficiency.
- Anticipate business demands and proactively adjust operations to maintain a seamless guest experience.
Guest Experience & Brand Development- Champion a guest-first culture, creating memorable experiences that build loyalty, generate positive reviews, and encourage repeat visits.
- Develop meaningful relationships with guests, local residents, and the surrounding Berkeley community.
- Identify opportunities to elevate the dining and social experience through innovative service initiatives and personalized hospitality.
- Monitor guest feedback, online reviews, and service trends to continuously improve the guest experience.
- Strengthen Study Hall's reputation as a premier destination for dining, cocktails, celebrations, and social gatherings.
Team Leadership & Talent Development- Recruit, inspire, develop, and retain a high-performing team of hospitality professionals.
- Foster a positive, inclusive, and collaborative workplace culture built on accountability, respect, and service excellence.
- Establish clear performance expectations and provide ongoing coaching, mentorship, and professional development.
- Empower team members to take ownership of the guest experience while maintaining high service standards.
- Oversee staffing, scheduling, training, and performance management to ensure operational readiness and team engagement.
- Identify and develop future leaders, creating opportunities for growth and advancement.
Financial Performance & Business Growth- Take ownership of restaurant financial performance, including revenue generation, profitability, labor productivity, and operating expenses.
- Develop and execute strategies to increase sales, improve guest spending, and maximize business opportunities.
- Monitor financial results, analyze performance trends, and implement initiatives to achieve or exceed budgeted objectives.
- Oversee inventory management, purchasing controls, beverage costs, and operational expenses.
- Collaborate with culinary and beverage leadership on menu pricing, product offerings, and profitability strategies.
- Identify opportunities to expand revenue through private events, special promotions, and innovative guest experiences.
Marketing, Events & Community Engagement- Partner with Sales, Marketing, and Culinary teams to develop creative promotions, seasonal experiences, and signature events that enhance Study Hall's visibility and appeal.
- Support the development of engaging programming, including live entertainment, themed events, and unique food and beverage experiences.
- Build relationships within the local community to strengthen brand recognition and attract new guests.
- Identify opportunities to increase private dining, corporate events, celebrations, and group business.
- Bring fresh ideas and an entrepreneurial perspective to the continued