Customer Success Lead
True Talent Solutions Partners · New York · onsite
ABOUT THE ROLE
As a senior individual contributor on a customer success team at a mental health care startup, you will own strategic school and district partnerships and help build the processes that support the team's growth. This role combines hands-on relationship management with developing the playbooks, metrics, and tools that help more students access care.
WHAT YOU'LL DO
- Manage a portfolio of strategic school and district partnerships as the main point of contact for counselors and school stakeholders.
- Help school partners identify more students who could benefit from care and grow referrals across your portfolio.
- Develop playbooks and processes for increasing referral volume and maintaining healthy partnerships.
- Create metrics and dashboards that help the team assess school health and prioritize its work.
- Use AI tools to automate repetitive workflows.
- Share customer feedback with Operations, Product, Growth, and Clinical teams.
WHAT WE'RE LOOKING FOR
- At least 5 years of individual contributor experience in customer success or account management, including managing a book of 100 or more accounts and driving upsells.
- Experience in an early-stage startup, ideally from Seed through Series B, building processes with limited resources.
- A hands-on, proactive approach to account growth, with experience beyond onboarding or general customer experience roles.
- Experience in B2B2C or B2C, education technology, K-12, or school-facing partnerships is helpful.
- Familiarity with CRM platforms and AI tools.
- Interest in improving access to mental health care for children.
COMPENSATION & BENEFITS
Base salary: $110,000 to $150,000 annually. Visa sponsorship is available.
LOCATION
Hybrid, with three days per week in the New York City office.