Director of Home Delivery
thuma · San Francisco, California, United States · hybrid
USD 150,000 to 185,000 · period not stated
You Will:
- Own the strategy, performance, and cost of Thuma's outbound logistics network across Parcel, Freight, and White Glove delivery.
- Manage executive-level relationships with all outbound carrier partners and lead Quarterly Business Reviews, holding partners accountable to performance standards.
- Champion the customer delivery experience to achieve oasis at all touchpoints
- Customer Experience to set delivery SOPs and resolve root causes of delivery issues.
- Lead all carrier negotiations, RFPs, and contract renewals, securing the best combination of cost, capacity, and quality in the market.
- Own outbound cost targets, reducing shipping costs as a percentage of revenue while maintaining or improving delivery quality.
- Own outbound KPIs, including delivery quality, damage rates, transit time, cost per order, SLA performance, and delivery satisfaction.
- Design and expand the delivery network: evaluate, onboard, and scale new carriers and capabilities to support growth.
- Drive middle-mile optimization through lane consolidation, multi-stop routing, and carrier mix on our highest-volume lanes.
- Lead transit damage reduction, partnering with Packaging, Product, and carriers on lasting solutions for damage-prone SKUs.
- Leverage TMS, AI, and automation tools to optimize rating, routing, reporting, and operational workflows.
- Own outbound quality and spend reporting with executive-ready commentary on trends, risks, and opportunities.
- Build, coach, and develop a high-performing outbound logistics team as Thuma scales.
- Foster a culture of ownership, cost discipline, analytical rigor, and continuous improvement.
This Might Describe You:
- 10+ years of outbound logistics, transportation, or supply chain experience, with significant experience in big-and-bulky home furnishings delivery required.
- Direct experience building or managing a white glove, final-mile delivery network across multiple markets and providers.
- 4+ years of people leadership experience, including coaching and developing managers.
- A proven negotiator with a track record of leading carrier RFPs, rate negotiations, and contract renewals that reduced cost while improving service.
- Experience owning annual transportation budgets with clear accountability for cost and quality outcomes.
- Deep knowledge of parcel, LTL and middle-mile freight, and final-mile delivery economics, including surcharge structures, dimensional pricing, and accessorial management.
- Exceptional analytical skills; advanced in Excel and fluent in reporting and BI tools, with the ability to build models and translate data into decisions.
- Experience with AI and automation tools applied to logistics workflows is a strong plus.
- A keen eye for the customer: you understand what a great delivery experience looks like in the home and how it builds brand loyalty.
- Strong communication and executive presentation skills, with experience influencing senior leadership and cross-functional partners.
- Direct-to-consumer, premium, or design-led brand experience preferred.
- Willingness to travel to carrier facilities, distribution centers, and delivery markets at least every other month or as needed.
Why Join Us:
- 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Equity: Participation in employee stock option plan.
- Flexible by Design: We operate with a high-performance mindset, paired with thoughtful flexibility—flexible hours, flexible PTO, and a hybrid approach that supports both focus and balance.
- Time to Recharge: Enjoy 13 company holidays each year to rest, reset, and celebrate what matters most.
- Employee Discount**: 40% off almost all Thuma products.
- Cell Phone Stipend: $100 per month to support work-related phone use.
- Commute Reimbursement: Up to $150 per month for commuting to our office.
- Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
- ** Some exclusions may apply * Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.