Product Manager
Hearst · San Francisco, California, United States · hybrid
In Some Jobs You Take Orders. In This One, You Write History.
Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.
We’re looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company’s continued growth.
Are you ready for this exciting challenge?
____________________________________________________________________________________________
First Databank (FDB) is currently seeking a Product Manager to serve as an individual contributor responsible for managing and advancing innovative healthcare technology products across FDB’s product portfolio. This role will partner closely with Product Management leadership, Engineering, Clinical, Marketing, Sales, Customer Success, Finance, and external customers to define product priorities, guide product development, and deliver solutions that create measurable value for healthcare organizations, clinicians, software developers, and technology partners.
The ideal candidate is a hands-on product professional with healthcare technology experience, strong business judgment, technical fluency, customer empathy, and practical understanding of how artificial intelligence can responsibly improve product workflows, customer insights, and future product capabilities.
As a Product Manager at FDB, you will play a role in shaping products that have meaningful impact across healthcare while helping advance FDB’s software, platform, and data-driven product strategy. Success in this position requires strong influence, ownership, collaboration, and the ability to lead product work through expertise, clarity, and cross-functional partnership.
This position is based out of our San Francisco, CA or Carmel, IN office and follows a hybrid work model, with an expectation to work onsite at least three days per week.
Responsibilities:
- Own the product roadmap, backlog priorities, and lifecycle management for assigned product areas.
- Define and communicate product goals, customer needs, business objectives, requirements, and success metrics.
- Conduct market research, customer discovery, competitive analysis, and industry trend assessment to identify product opportunities and unmet customer needs.
- Translate market, customer, clinical, technical, and business requirements into clear product requirements, user stories, acceptance criteria, and release priorities.
- Partner with Software Engineering, Clinical, UX, QA, Security, Compliance, and other cross-functional teams to guide product development from discovery through launch.
- Make informed prioritization recommendations based on customer value, market opportunity, revenue impact, clinical quality, technical feasibility, regulatory considerations, and strategic alignment.
- Develop business cases for new products, enhancements, and investment opportunities in partnership with Finance and business stakeholders.
- Partner with Marketing, Sales, Customer Success, and Training teams to support go-to-market strategies, launch plans, positioning, sales enablement, and customer communications.
- Build strong relationships with customers, prospects, partners, and internal stakeholders to inform roadmap decisions and support adoption.
- Analyze product performance, customer feedback, usage data, and market signals to guide continuous improvement.
- Serve as a product subject matter expert for assigned products, including customer-facing presentations, internal training, and strategic account support.
- Identify opportunities to improve product scalability, usability, interoperability, and value across healthcare technology ecosystems.
- Influence cross-functional teams through data, customer insights, product expertise, and clear communication.
AI Proficiency Expectations:
FDB is increasingly focused on using artificial intelligence responsibly to improve how we work and how we deliver value to customers. The successful candidate should be able to use AI-enabled tools effectively while applying strong judgment, privacy awareness, and critical review.
In this role, you will be expected to:
- Use AI tools responsibly to support product discovery, customer research, competitive analysis, requirements development, workflow analysis, documentation, and stakeholder communication.
- Apply practical prompt-writing and AI-assisted analysis techniques to improve productivity and decision-making.
- Critically evaluate AI-generated content for accuracy, completeness, bias, assumptions, hallucinations, and business relevance.
- Understand core AI concepts, including generative AI, large language models, natural language processing, automation, model limitations, and human-in-the-loop review.
- Assess potential AI-enabled product opportunities by considering customer value, feasibility, risk, compliance, clinical quality, and operational impact.
- Apply appropriate privacy, security, regulatory, and data governance standards when using AI tools, especially in healthcare and clinical information contexts.
- Partner with technical, clinical, compliance, and security teams to evaluate responsible AI use cases within FDB products and internal product management workflows.
- Stay informed about emerging AI trends affecting healthcare technology, clinical decision support, interoperability, developer platforms, and product management.
Required Qualifications:
- Three or more years of product management, product ownership, business analysis, or related software product experience, preferably in healthcare technology, health information technology, clinical data, integrated drug information, pharmacy systems, medical device information technology, or related software products.
- Experience managing product roadmaps, defining product requirements, prioritizing enhancements, and supporting software products through launch and post-launch optimization.
- Strong understanding of software product development, Agile methodologies, and collaboration with Engineering, QA, Clinical, and business stakeholders.
- Ability to translate complex customer, clinical, technical, and business needs into actionable product requirements and roadmap recommendations.
- Strong analytical, communication, presentation, and decision-making skills.
- Comfort working with software platforms, APIs, SDKs, cloud-based applications, data integrations, or developer-facing tools.
- Demonstrated ability to influence cross-functional teams without direct authority.
- Bachelor’s degree in computer science, information systems, healthcare informatics, business, life sciences, or a related field, or equivalent practical experience.
- Ability to travel periodically to customer sites, industry events, and company meetings in the United States and Canada.
Preferred Qualifications:
- Experience in the integrated drug information industry, clinical decision support, EHR workflows, pharmacy systems, healthcare interoperability, or regulated healthcare environments.
- Experience with technical products such as APIs, SDKs, cloud platforms, data services, or enterprise software integrations.
- Experience developing business cases, product positioning, launch plans, customer-facing materials, or sales enablement content.
- Experience working directly with enterprise healthcare customers, software vendors, channel partners, or strategic accounts.
- MBA, graduate degree, product m