Technical Sales Support
NOV · Grand Junction, Colorado, United States · onsite
Technical Sales/Support Representative is responsible for the collection of data from daily field reports and ensuring that the System Operators are competent in inputting the required information on a daily basis. They are responsible for validating and organizing the data received as well as interpreting the data and provide insight to Customers through face-to-face and/or virtual meetings. Must be well versed with NOV equipment and understand the process of Solids Control/Waste Management equipment. They are also responsible for the bid-generating process and be a technical presence in Operations meetings.
- Generate Quotes
- Distribute & present data to customers
- Support and train Operators on proper data entry, reporting requirements, and system usage to maintain consistent data quality.
- Provide technical support and troubleshooting for NOV Solids Control and Waste Management equipment in field and remote environments.
- Analyze operational data to identify performance trends, inefficiencies, and potential equipment or process issues.
- Serve as a technical resource to Operations teams by providing recommendations to optimize equipment performance and operational efficiency.
- Assist with root cause analysis of equipment or process failures and support implementation of corrective actions.
- Participate in Operations meetings to provide technical input, performance updates, and operational insights.
- Coordinate with field personnel, engineering, and operations management to resolve technical issues in a timely manner.
- Ensure operational practices align with company standards, safety requirements, and customer expectations.
- Support continuous improvement initiatives by documenting lessons learned, best practices, and technical recommendations.
- Complete retorts and Particle Size Distribution tests as needed
- Complete Weekly/monthly/quarterly reports
- Organize and maintain logs and files
- Plan upcoming projects and handover to Operations
- Often visit rigs to train and discuss KPI with Operators
- Other duties as assigned
- Solids Control & Waste Management knowledge
- Advanced computer skills: Excel, Word, PDF, Power Bi, & Visio
- Operational data analysis
- Technical writing
- Technical problem solving
- Attention to detail
- Accountability
- Communication skills
- Adaptability
- Continuous improvement mindset
- Training & knowledge sharing
- Teamwork
- Valid Driver’s License
- Able to Travel
- Effective Communication Skills
- Basic Computer Skills
- Solids Control Experience (preferred)
Pay Range:
- $90,000-$110,000 Depending upon experience