Director, Consumer Digital Product Operations
Humana · Nationwide, United States · remote
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The Director, Consumer Digital Product Operations, oversees the design and execution of transformation strategies that advance organizational priorities and operational excellence. Leads cross-functional teams in identifying opportunities, defining objectives, and implementing initiatives that deliver measurable business impact. Develops transformation frameworks, governance models, and performance metrics to guide execution and accountability. Partners with executives and senior leaders to ensure initiatives are aligned with enterprise strategy and long-term goals. Provides expert consultation and transformation methodologies, organizational design, and change management practices. Oversees resource planning, budget development, and implementation of best practices to achieve sustainable results. Leads development of communications, reporting, and executive updates to share outcomes, insights, and recommendations. Builds a culture of innovation, collaboration, and continuous improvement across departments. Exercises strategic judgment and decision-making to address complex challenges and ensure successful delivery of transformation outcomes at scale.
The Director, Consumer Digital Product Operations, is a high-impact leadership role that will help define how the Consumer Digital organization delivers results for customers and the business. This leader will shape and continuously evolve the organization's operating model, establishing the governance, planning processes, tools, standards, and operating rhythms that enable teams to deliver products more effectively and consistently at scale.
Working closely with senior leaders across product, technology, design, analytics, and business functions, this individual will bring clarity to decision-making, strengthen accountability, and improve execution across the organization. By translating strategy into practical ways of working, the Director will play a central role in accelerating delivery, improving organizational effectiveness, and creating better experiences for consumers.
Beyond product operations, this leader will oversee key organizational operations, including budget management, workforce planning, recruiting, and onboarding, team communications, and the Consumer Digital program management team. The role also serves as a steward of culture and connectivity, helping build the operating discipline, leadership practices, and organizational cohesion needed to support a high-performing and engaged Consumer Digital organization.
Use your skills to make an impact
The Director, Consumer Digital Product Operations partners with Consumer Digital leaders and cross-functional teams to design, implement, and continuously improve an operating model that enables effective product delivery. The role translates strategy into clear ways of working, practical standards, and scalable operating mechanisms while maintaining a strong focus on customer needs and measurable outcomes.
- Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
- Define and maintain practical tools, templates, playbooks, and standards that help teams plan, prioritize, deliver, measure, and improve products consistently.
- Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability without adding unnecessary process.
- Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
- Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide communications.
- Drive culture and connectivity across Consumer Digital by strengthening engagement, transparency, collaboration, recognition, and shared understanding of priorities.
- Lead and develop the Consumer Digital program management team, setting direction, clarifying accountabilities, and ensuring disciplined execution of critical initiatives.
- Create performance measures and feedback loops to assess adoption and effectiveness of the operating model and identify opportunities for continuous improvement.
- Advise senior leaders on operating model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes.
Required Qualifications
- Bachelor’s degree
- 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline, including experience designing and implementing operating models in a large, complex organization.
- Demonstrated experience translating enterprise or business-unit strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures adopted across multiple teams.
- Demonstrated ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across product, technology, design, analytics, and business teams.
- Ability to navigate ambiguity, make thoughtful tradeoffs, and lead change through partnership and practical implementation.
- People-leadership experience, including setting clear accountabilities, coaching performance, developing talent, and building an inclusive, connected, high-performing team.
Preferred Qualifications
- Experience in healthcare, consumer digital, or another highly regulated and customer-centered industry.
- Experience with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operating models.
- Experience advising Vice President-level or equivalent senior leaders on operating-model decisions, organizational tradeoffs, execution risks, and priorities while maintaining accountability for detailed implementation and follow-through
- Experience establishing enterprise-wide standards while allowing teams appropriate flexibility based on product and customer needs.
- Experience developing executive communications, performance reporting, and decision materials for senior leadership.
- Advanced degree or relevant professional certification
Leadership Profile
- Strategic operator who connects long-term direction to practical action.
- Customer-centered leader who keeps teams focused on meaningful outcomes.
- Builder who creates simple, scalable systems and improves them through feedback.
- Trusted partner who can influence across organizational boundaries and constructively challenge senior leaders.
- Inclusive people leader who creates clarity, accountability, connection, and growth for the team.
Additional Information
This role is expected to operate across Consumer Digital and partner closely with leaders throughout the organization. The successful candidate will balance enterprise consistency with pragmatic flexibility, ensuring that governance and operating discipline make product teams more effective and do not become an end in themselves.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occ