Project General Manager, Strategic Shuttle Programs
CharterUP · Dallas · Ft. Worth, Texas, United States
CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.
Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.
Why Join Us
- Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
- Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.
Title: Project General Manager
Reports to: Market General Manager
Location: Texas - Austin, San Antonio, Houston, Dallas/Ft. Worth (onsite at project locations)
About the Role
CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the primary operational lead onsite, you’ll own the program end to end—from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement.
Working across clients, transportation partners, and internal teams, you’ll ensure safe, reliable service and deliver on program commitments. Success requires strong operational leadership, the ability to manage across organizational boundaries, and a hands-on approach to resolving issues and driving results.
Compensation includes a competitive base salary and performance-based bonus tied to program launch, service continuity, and client satisfaction.
CharterUP is also hiring Market and National General Managers. Candidates may be considered for the level best aligned with their experience.
What You'll Do
Lead On-Site Operations
- Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
- Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans.
- Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
- Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
- Lead assigned CharterUP site personnel, where applicable, and establish clear responsibilities and shift handoffs.
- Validate daily and upcoming transportations schedules with operating partners to ensure alignment with client requirements, workforce shifts, anticipated ridership, and changing site conditions.
- Establish and maintain a structured daily operating cadence, including operator coordination calls, onsite huddles, operational readiness reviews, and documented follow-up on outstanding commitments.
- Oversee implementation and ongoing maintenance of CharterUP branding requirements across assigned vehicles, including signage, decals, vehicle presentation standards, and timely resolution of branding deficiencies in coordination with transportation partners.
Own the Client Relationship On Site
- Serve as CharterUP’s primary on-site operational contact and build trusted relationships with client site leadership, facilities, security, and other stakeholders.
- Proactively communicate service conditions, resolve concerns, and follow issues through to closure.
- Lead regular operational meetings, presenting performance, corrective actions, and improvement recommendations.
- Anticipate changes in workforce schedules, site activity, and transportation demand.
- Share client insights and growth opportunities with your Market General Manager and CharterUP’s commercial team.
- Participates in client and site coordination meetings to proactively identify changes in workforce headcount, construction schedules, site access, parking arrangements, and transportation requirements.
- Maintain a centralized action-item tracker for client requests, operational commitments, and outstanding issues, ensuring timely follow-through and resolution.
Manage Transportation Partner Relationship and Performance
- Develop strong, collaborative relationships with transportation partner leadership while maintaining accountability for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
- Monitor actual service delivery through field observations, platform data, trip records, and client feedback.
- Conduct daily operational check-ins with transportation partners, regularly review performance against contractual KPIs, and drive documented corrective actions through resolution.
- Escalate persistent deficiencies and capacity needs so supplemental or replacement service can be secured.
- Ensure client requests and service changes are documented and managed through CharterUP.
- Serve as the projects relationship owner for assigned transportation partners, fostering open communication, resolving operational friction, and proactively collaborating on service improvements, resource planning, and long-term program success.
Support Service and Billing Accuracy
- Track service hours, vehicle utilization, and trip completion against contractual commitments.
- Validate delivered service and flag discrepancies across operational records, partner invoices, and client billing.
- Identify client requests that fall outside the agreed scope and route them for pricing and approval before additional service is committed.
- Recommend operational improvements that increase reliability and reduce waste.
Drive Safety, Visibility, and Improvement
- Partner with CharterUP's Legal, Safety, and Compliance teams to verify transportation partner adherence to applicable federal, state, and local regulatory requirements, including prevailing wage laws, labor classifications, collective bargaining obligations, and contract-specific compliance requirements.
- Monitor transportation partner adherence to applicable DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance coverage, hours-of-service compliance, and established safety procedures, coordinating corrective actions with CharterUP's Safety and Compliance teams.
- Lead onsite coordination of operational and safety incidents, ensuring immediate response, appropriate onsite support, timely escalation, and coordination with transportation partners, emergency responders, CharterUP leadership, and client stakeholders as applicable.
- Deliver daily program reports and escalate issues promptly to CharterUP leadership and the client.
- Maintain accurate operational records and service reports, ensuring all incidents are properly logged, documented, and tracked through investigation, corrective action, and closure.
- Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience.
- Ensure CharterUP systems provide an accurate, current record of program activity and performance.
- Establish and maintain standardized daily ridership collection and r