Patient Access Coordinator
Employer not yet confirmed · Roxboro, North Carolina, United States
Job Summary
The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk
Reports to: Patient Access Supervisor
FLSA: Non-exempt
Job Requirements
Minimum Education
High School Diploma or equivalent is required.
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Essential Functions
Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Verifies insurance benefits and obtains precertification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Provide and complete IMM's & MSP's timely to be compliant.
Maintain Lobby and Registration wait time to less than 10 minutes.
Emergency Room wait time should be less than 30 minutes from MSE.
Verifies insurance and runs estimators for pre-registration accounts.
Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
Contact insurance companies to obtain and verify insurance benefits and authorizations.
Calculates patients’ responsibility for services rendered
Verifies and reviews patient’s insurance status and takes steps to ensure compliance is met as stated in mandated guidelines
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
Provides explanation of process and addresses concerns and questions.
Maintains daily collection totals for the department
Orders department supplies
Assist with daily cash deposit
Reviews and corrects assigned departmental reports daily
Post patient discounts and account adjustments
Continually educates all registration staff on any changes pertinent to their roles
Support the coordination of all department meetings and gatherings in and outside the facility
Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD
Regular and reliable attendance is an essential function for this job
Functional Demands:
Populations Served Does not treat or care for patients.
Protected Health Information Type of Protected Information Accessed: Demographic Clinical Insurance Financial Complete Medical Record
Bloodborne Pathogens Exposure While performing this job, occupational exposure is present for all employees
Physical Requirements - Physical Dexterity and Effort: Rarely Visual Acuity, Hearing and Speaking: Rarely Biological: Rarely Chemical: Rarely