Head of Quality
Tutorintelligence · Watertown, MA · onsite
USD 220,000 to 280,000 · period not stated
The Role:
- Our Watertown factory is ramping Cassie from 30 to 80+ robots a month and launching Sonny V2 production in 2027. We're hiring our first Head of Quality to build the function from the ground up.
- You'll report to our CTO as a peer to the Heads of Manufacturing and Supply Chain, with the authority to hold any shipment that isn't right.
- This is a builder role. There's no incoming inspection or formal quality system yet. You'll lead root cause yourself at first, then grow a small team around you.
What You'll Own:
- Production quality: incoming, in-process and final quality gates, first-pass yield, and ship-hold authority
- Field reliability: RMA, failure analysis, FRACAS and the weekly MRB, with MTBF targets set alongside Engineering
- Supplier quality: audits, PPAP and SCARs across our US and Asia supply base, plus qualifying second sources
- Quality system: document control, CAPA, product safety certifications (UL/CSA/CE) and ISO 9001 readiness
- Data and tools: quality data on our MES (ION) and internal platform (Atlas) that every team trusts
- Your team: hire a Quality & Reliability Engineer, US and Asia supplier quality engineers, and a quality systems specialist
Your First Year:
- Zero escapes through the Cassie ramp to 80+ robots a month
- A launch quality plan ready for Sonny V2's ramp to 18 robots a day
- Every field failure traced to a root cause and a verified fix
- Second-source suppliers qualified for drives, PCBAs, robot arms and castings
What You Bring:
- BS or higher in engineering
- 8+ years in hardware quality, including 3+ leading quality engineers
- You've built a quality function or QMS where none existed
- You've personally led 8D/RCA to closure on electromechanical hardware
- Supplier quality at scale, including suppliers in Asia
- A background in robotics, EV/battery/automotive, or capital equipment
- The judgment to stop a shipment, and the relationships to keep teams moving
- You manage by data. Bonus if you've built tools other people use.
Nice to Have:
- Lithium battery safety and transport (UN 38.3)
- Product safety certification experience (UL/CSA/CE)
- ASQ CQE/CRE or Six Sigma Black Belt
- Mandarin, or direct work with Chinese suppliers
- MES/PLM experience (ION, Arena or similar)