PRN Medical Receptionist / PT Tech
US Physical Therapy · Spring, Texas, United States
At Grand Oaks Sports Medicine & Rehabilitation, our number one priority is the patient. Our physical therapists provide individualized treatment with hands-on, compassionate care. We do not rush our patients or our clinicians. Rather, we perform comprehensive evaluations and encourage patient input for treatment planning and goal setting.
We are seeking a professional, organized, and personable PRN Medical Receptionist to join our team in Spring, Texas. In this flexible, as-needed role, you’ll play an important part in creating a welcoming experience for our patients while ensuring smooth and efficient front office operations. You’ll also have the opportunity to support our clinical team with back-office tasks as needed. We’re looking for someone who values excellent customer service, attention to detail, and teamwork, and who takes pride in maintaining a professional, warm, and inviting environment.
- Greet and check in guests or patients in a friendly and professional manner
- Answer and direct incoming phone calls, scheduling appointments, and managing inquiries
- Maintain accurate and organized patient or guest records and databases
- Process administrative documentation and verify insurance information as required
- Manage appointment scheduling and coordinate with clinical or operational staff
- Perform data entry tasks with attention to detail and accuracy
- Handle cash transactions and maintain financial records as needed
- Resolve customer concerns and complaints with empathy and professionalism
- Maintain a clean, organized, and welcoming front office environment
- Support other front office staff and departments as needed to ensure smooth operations
- Assist physical therapists with patient care
- Administer hot/cold packs
- Maintain therapy equipment
- Ensure a clean, neat clinic environment
- Proven experience in front office operations or customer service roles
- Strong phone communication and interpersonal skills
- Proficiency with scheduling software and Microsoft Office applications
- Ability to manage multiple tasks simultaneously while maintaining accuracy
- Excellent organizational and time management skills
- Professional demeanor with a customer-focused mindset
- Attention to detail and ability to work independently
- Ability to remain calm and professional under pressure
- Familiarity with healthcare or hospitality front office terminology (preferred)
- Experience with electronic health records (EHR) or property management systems (preferred)
- Competitive compensation
- 401k
- Multiple opportunities for professional development, specialization, and leadership
- Employee discount plans
- Employee Assistance Program (EAP)
- Family-friendly work environment
- Collaborative and inclusive team culture that encourages idea-sharing and innovation