Patient Access Specialist - Orthopedics and Sports Medicine
Elar Cx · Fairfax, Virginia, United States
Inova Orthopedics and Sports Medicine (ICPH location) is seeking a dedicated Patient Access Specialist to join our amazing team!
Hours: Full-time Monday-Friday 7:30am-4:00pm.
Location: Inova Center for Personalized Health (Fairfax, VA). Will also float to the Prosperity/Arlington Blvd. location.
The Patient Access Specialist manages more complex patient access workflows, including multi-department scheduling, insurance coordination, and documentation validation. This role navigates multiple systems to ensure data accuracy and timely service.
The Patient Access Specialist may be responsible for one or more of the following duties and responsibilities:
Job Responsibilities:
- Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
- Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
- Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
- Financial Counseling: Assesses coverage and initiates financial assistance.
- Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
- Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
- Kiosk: Educates patients and reports usage trends on kiosks.
- Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
- Referrals: Validates insurance and tracks referral status.
- Scheduling: Schedules specialty visits and coordinates preparation.
- Transport: Coordinates special needs transport.
- Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
- Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
- Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
Minimum Qualifications:
- Education: High School Diploma or GED
- Experience: 1 year of patient access experience
Preferred Qualifications:
- Bilingual (English/Spanish) preferred, not required