Operations Support Manager
NOV · Houston, Texas, United States · onsite
The Fortress Operations Support Manager is responsible for managing a team that keeps day-to-day business operations around the US running smoothly, improving workflows, coordinating across regional teams, and helping to resolve operational issues. Specifically, the Operations Support Manager will oversee and lead a team responsible for the supporting function necessary for a service business to be successful, including daily administration of ERP functions, handling SOA / billing communication with the customer, asset management, and any other responsibilities required by the Fortress Operations Director.
- Oversea the placement of materials and tools in each region, ensuring that those resources are in place to support the next day’s operation.
- Control inventory costs and inventory management processes across the organization.
- Monitor tool usage and operational metrics; identifying trends and recommending improvements for both cost cutting and efficiency increases.
- Help manage vendor relationships, tools, supplies, and budgets as needed.
- Manage the coordinating of the billing workflow with each region back through NOV finance and accounting.
- Work to administer ERP workflows, ensuring that they are running smoothly across the organization and that any issues are elevated.
- Oversee daily support activities and make sure requests, issues, and escalations are handled promptly.
- Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
- Assist with any other duty identified by the Fortress Operations Director to support daily operations.
- A working knowledge of frac operations, and the daily needs of supporting regional US oilfield service operations.
- Excellent problem solving, interpersonal communication, and operational management skills
- Self-motivated and detail oriented.
- Experience tracking metrics and using data to improve processes.
- Available to work weekends and holidays to support regional operations and workshop demands, as needed.
- Experience managing vendors, budgets, or cross-functional projects.
- Working knowledge of Windows 10 OS, and Microsoft Office
- Interpersonal skills including subordinate evaluation, motivation, and concise communication