Application Support (Senior)
Inetum · Lisbon, Portugal · hybrid
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
- Ensure the stability, availability, and performance of production applications.
- Monitor, troubleshoot, and resolve incidents, problems, and performance issues.
- Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives.
- Manage deployments, releases, and change requests following ITIL and DevOps best practices.
- Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions.
- Implement and enhance monitoring and observability capabilities across production environments.
- Maintain technical documentation and promote knowledge sharing within global support teams.
- Participate in on-call rotations supporting business-critical applications.
- 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments.
- Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis.
- Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
- Experience with API Gateway solutions (Axway, Apigee).
- Strong knowledge of RHEL Linux.
- Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger.
- Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus.
- Experience with Ansible and/or Terraform for automation and infrastructure management.
- Working knowledge of SQL Server and PostgreSQL.
- Experience working with ITIL, Agile, and DevOps methodologies.
- Portuguese (Fluent)
- English (Professional working proficiency)
- Availability to travel within Portugal when required;
- Availability for occasional international travel;
- Experience in multicultural and international environments is considered a plus.