Guest Services Manager / Duty Manager
Staycity Group · Dublin, Ireland
We’re now hiring a Guest Services Manager / Duty Manager to help shape the Staycity guest journey.Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in leading European cities such as Dublin, London, Paris and Edinburgh, we offer home comforts in prime city locations, designed for the modern traveller.
Our mission is to help guests experience the city on their own terms, combining independence with genuine hospitality. We are a team of doers, thinkers and hospitality lovers, committed to delivering outstanding guest experiences and creating a culture we are proud of.
We are looking for a passionate, proactive and hands-on Guest Services Manager to join our team at Staycity Aparthotels Dublin City Centre. Combining Guest Services leadership with Duty Manager responsibilities, this is an exciting opportunity to shape the guest journey, develop a high-performing team and play a key role in the successful running of the property.
About the Role
As Guest Services Manager, you will lead the Guest Services team and oversee the day-to-day operation of the department, ensuring every guest receives a warm welcome, exceptional service and a seamless experience from arrival to departure.
Alongside your departmental responsibilities, you will take on Duty Manager responsibilities during assigned shifts, overseeing the wider hotel operation, supporting colleagues across departments and responding confidently to guest concerns, operational challenges and emergencies.
Working closely with the wider management team, you will champion brand standards, enhance guest satisfaction, drive positive online reviews and ensure operational procedures are consistently followed.
What You'll Bring to the Role
- Guest Experience & Service Excellence: Delivering exceptional service, anticipating guest needs and creating memorable experiences.
- Team Leadership & Development: Leading, motivating and developing a high-performing team, creating a positive and supportive working environment.
- Duty Management & Hotel Operations: Taking responsibility for the smooth running of the property, supporting all departments and ensuring operational standards are maintained.
- Front Office & Financial Performance: Overseeing Front Office operations, maintaining financial controls and contributing to the overall commercial performance of the property.
We Would Love You to Have
· Minimum 2 years' hospitality experience in a similar role.
· Previous supervisory, leadership or Duty Manager experience.
· Experience with Opera Cloud and Front Office operations.
· Excellent communication, organisational and problem-solving skills.
· A passion for hospitality and delivering outstanding guest experiences.
· Confidence in handling guest complaints and operational challenges.
· Commercial awareness and an understanding of financial performance.
· A hands-on approach to leading, coaching and developing teams.
· Flexibility to work evenings, weekends and public holidays.
What We Offer
We believe in looking after our people and providing opportunities to grow, develop and thrive.
· Paid family leave after more than one year of service.
· Flexible working patterns to support work-life balance.
· Bonus scheme rewarding high performance, linked to our core values and property goals.
· Discounted overnight stays for you, your family and friends.
· Refer and earn scheme, with the opportunity to earn up to €550.
· Cycle to Work scheme to support your health and the planet.
· Education support to help you develop new skills and progress your career.
· Two paid volunteer days per year to support causes that matter to you.
· Employee Assistance Programme providing support for you and your family when you need it.
· An extra day off for your birthday, giving you more time to celebrate.
Join Us and Be Part of the Journey