Janitorial Project Manager
ABM Industries · North Little Rock, Arkansas, United States
The Janitorial Project Manager is responsible for overseeing operations at a designated site or group of sites within a specific market. This role focuses on delivering operational excellence by leading teams, managing day-to-day activities, and ensuring a high level of customer satisfaction. As a client-facing leader, the Janitorial Project Manager aligns operational programs with organizational standards to consistently deliver high-quality service outcomes.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management
- Oversee and maintain operational standards, performance metrics, and program execution across all assigned client fulfillment centers.
- Foster a customer-centric culture by implementing strategies that enhance communication, service quality, and client satisfaction.
- Ensure compliance with all processes, procedures, and documentation requirements.
- Build and maintain effective working relationships through clear, respectful, and professional communication.
- Provide accurate and timely updates to clients, employees, and leadership.
- Identify operational challenges and implement effective, data-driven solutions.
- Utilize analytics and sound judgment to guide decision-making.
- Recruit, develop, and mentor shift leads and management personnel.
- Promote a positive work environment and establish a strong culture of safety.
- Set clear expectations, ensure accountability, and support employee development through coaching and feedback.
- Take ownership of operational programs and proactively identify opportunities for improvement.
- Perform additional duties and support special projects as assigned.
- 2+ years of experience in distribution and/or fulfillment center operations (required).
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.
Core Competencies
- Demonstrated ability to lead, influence, and achieve results through others
- Strong process improvement and continuous improvement capabilities
- Excellent analytical, problem-solving, and decision-making skills
- Strong interpersonal skills with empathy, patience, and professionalism
- Effective conflict resolution and negotiation abilities
- Superior organizational and time management skills with ability to manage multiple priorities
- Excellent verbal and written communication skills
- Ability to perform effectively in a fast-paced, high-demand environment
- Proficiency in Microsoft Office Suite and general computer applications
- Strong attention to detail and ability to work independently and collaboratively
- Professional demeanor when interacting with clients, employees, and external partners
- Talent development and team building
Work Environment & Physical Requirements
- Ability to work in a warehouse environment.
- Capability to perform physical tasks at client locations, including prolonged walking, lifting up to 40 lbs, operating pallet jacks, and assisting with cleaning activities as required.